Head of Kyc Operations

**Location**:
Singapore
**Team**:
Corporate Functions
**Employment Type**:
Regular
**Job Code**:
A22287

**Responsibilities**:
About the Team
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance products and services, that are growing rapidly worldwide.
About the Role
- Leading the end-to-end KYC program to ensure compliance with regulatory requirements and market practices.
- Building the KYC operations team and collaborating across functions to develop efficient processes that reduce user friction.
- Collaborate with Risk, Product, User Experience, and Technology teams to define KYC solutions, including selecting vendors and establishing a BPO for compliance operations.
- Partnering with Business Development to analyze the market, select suitable BPO providers, and manage resourcing and cost planning for compliance operations.
- Training outsourced teams, monitoring effectiveness, and optimizing cost efficiency.
- Expanding KYC operations to new markets with tailored solutions.
- Implementing continuous monitoring, metrics, and benchmarking to ensure effective KYC operations.
- Advising internal teams on KYC regulations and staying updated on global compliance trends.
- Presenting compliance reports to senior leadership.

**Qualifications**:
Minimum Qualification(s)
- More than 5 years in a people management role, specializing in AML/KYC compliance within fintech or financial services, with experience building operation functions.
- Proven KYC operations and project management skills to prioritize and deliver compliance solutions that reduce user friction.
- Strong communication skills for translating compliance requirements into actionable steps for cross-functional teams.
- Expertise in APAC AML/KYC regulations for payment and financial products

Preferred Qualification(s)
- Knowledge of regulations in Europe/Americas is a plus
- Strong analytical skills and a track record of optimizing KYC processes
- Project management certification (e.g., PMP) or JD preferred
- CAMS or equivalent compliance certification.

Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.