Assistant Manager, Client Operations

4 days ago

Singapur, Singapore HSBC Full time

HSBC: We offer opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets and centres. HSBC Asset Management connects HSBC’s clients with investment opportunities around the world through an international network of offices in 23 countries and territories.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Client Operations, Singapore and SEA .

Overview

Seniority level and employment type are listed later in this description. The role focuses on building and leading a centralized Client Operations function to support Public and Private Markets, and on delivering a scalable operating model and enhanced client experience.

Principal Responsibilities
  • Play a key role in building a centralized Client Operations function to support both Public and Private Markets, leading and supporting the establishment of a centralized client operations team to support AMSG scale and defining a new global operating model
  • Assess opportunities to improve processes operationally and through technology across the platform, including smart automations, AI and larger scale developments across the firm
  • Provide and maintain the overall client experience through appropriate client operations support activities
  • Work with Client Services and other stakeholders to assist in delivering goals and objectives to develop customer opportunities and improve client experience and fund operational efficiency
  • Act as a subject matter expert for regular client management such as onboarding, ongoing client query handling and ad-hoc client reporting for existing and prospective clients
  • Be an escalation point for issues with fund investor account opening and transactions (e.g. HSS Lux, HTSG, HSBC GH, State Street)
  • Build strong internal relationships with cross-functional teams such as Marketing, Investments, Product Specialists, Compliance, Legal etc.
Requirements
  • Analytical & critical reasoning skills with proven interpretation and pre-emptive evaluation of information
  • Ability to drive change across the business and collaborate with stakeholders at all levels to deliver best-in-class results
  • Attention to detail and quality with ability to ensure information is captured in a timely manner
  • Ability to distil complex and varied data into information; strong process analysis and problem-solving skills
  • Direct client management experience and a client-centric approach to task management
  • Excellent written, verbal & presentation communication skills
Openings and Additional Information

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Banking, Financial Services, and Investment Banking

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