Senior Network Specialist

3 weeks ago

Singapore Singtel Full time
Overview

Senior Network Specialist role at Singtel. An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights.

Responsibilities
  • Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
  • Be part of the 24x7 escalations team (on rotational standby call).
  • Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Provide technical support and consultancy as SME to internal stakeholders, for and not limited to service onboarding and process improvement.
  • Review complex change requests and participate in pre-change council meetings.
  • Work closely with and support the problem management team to identify root causes of chronic or recurring issues, and plan preventive actions and improvements.
  • Analyze IP network performance and take proactive actions and preventive measures to monitor and enhance network performance, including software and hardware upgrades.
  • Occasionally provide training to Tier 1 and 2 engineers on complex issues handled.
  • Support engineering teams on new product/feature implementation and technical support matters.
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
  • Review technical documentation for training materials, manuals, troubleshooting guides, etc.
Qualifications and Skills
  • Minimum Cisco CCNP with rich experience troubleshooting in complex enterprise LAN and large WAN.
  • At least 8+ years' experience in similar support roles, working directly with large global customers and partners.
  • Good knowledge of telco and enterprise network technologies.
  • Working experience in configuring and troubleshooting SD-WAN technologies.
  • Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SD-WAN Overlay protocols.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.).
  • Experience of Security services (IDS/IPS, Firewalls, etc.).
  • Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
  • Working experience with Check Point, Juniper, and Fortinet products is a plus.
  • Having SD-WAN certification and/or CCIE is a great advantage.
  • Experience with SD-WAN products such as Cisco, Silverpeak, Velocloud, Fortinet, etc.
  • Cloud and virtualization experience (AWS, Azure, VMware, OpenStack) is a plus.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Telecommunications

Note: This posting omits extraneous site-wide notices and boilerplate to focus on the role responsibilities and requirements.

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