Fraud Business Analyst

4 days ago

Singapur, Singapore Shopee Full time

Fraud Business Analyst - Fraud, Regional Operations

Department: Operations

Level: Experienced (Individual Contributor)

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

About the Team:

Shopee’s Regional Marketplace Operations department constantly solves problems and introduces innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Job Description:

Here at Shopee, we are dedicated to maintaining a secure and trusted platform to protect our business and our users’ interests.

As a Fraud Analyst, you will oversee the day-to-day fraud management and develop new techniques to detect and prevent the potential abuse of our platform. This includes defining performance metrics, analysing trends, identifying new fraud behaviour and modus operandi, scaling operational workflows, and designing new tools or processes to detect and prevent dishonest practices on our platform.

  1. Monitor and assess the platform risk to prevent fraudulent behaviour.
  2. Define key performance metrics and build detailed reporting models/ dashboards.
  3. Collaborate with cross-functional teams to analyse and provide insights/ recommend solutions across multiple markets.
  4. Evaluate and identify key process/ system improvements based on data insights to propose and drive new initiatives.
  5. Support fraud team with new initiatives/ ad hoc projects on fraud defenses.
  6. Prepare reports and presentation decks for regular management reporting.
  7. Proactively identify potential system or process gaps to reduce fraud incidents and react to fraud attacks quickly with effective solutions.

Requirements:

  1. Keen interest in fraud detection and prevention processes in the e-commerce industry.
  2. Strong investigative intuition and curiosity to understand the “whys” and “hows” of the ways things work.
  3. Experience in project management including process optimisation.
  4. Experience in collecting and analysing data sets to formulate insights and solutions to achieve team objectives.
  5. Ability to draw actionable insights from datasets; knowledge of SQL, Python or equivalent is a plus.
  6. Ability to pay attention to details and manage tasks effectively.
  7. Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact.
  8. Ability to communicate and collaborate with cross-functional teams and stakeholders.
  9. Passionate about developing and implementing new strategies to drive improvements.
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