Principal Digital Experience Consultant

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Founded in Switzerland in 1968, Zühlke is owned by its partners and located across Europe and Asia. We are a global transformation partner, with engineering and innovation in our DNA. We're trusted to help clients envision and build their businesses for the future – to run smarter today while adapting for tomorrow’s markets, customers, and communities. Our multidisciplinary teams specialise in tech strategy and business innovation, digital solutions and applications, and device and systems engineering. We excel in complex, regulated spaces including health and finance, connecting strategy, tech implementation, and operational services to help clients become more effective, resilient businesses.

If you share our values and want to do the best work, for the right reasons, we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.

Overview

The Role

As a Principal Digital Experience (DX) Consultant at Zühlke, you will play a pivotal role in driving digital transformation for our clients across the APAC region, with a primary focus on Singapore. Your strategic thinking, product mindset, and business acumen will enable you to navigate complex environments and deliver impactful solutions.

You will lead initiatives that align customer experience with technology and business strategy such as applying design thinking, agile delivery, and program management expertise. You’ll serve as a trusted advisor and strategic consultant, supporting our clients in shaping and implementing innovative digital solutions.

Public sector domain experience is a significant plus, as many of our engagements involve working with government and public-facing services.

Responsibilities

• Develop and implement strategies that drive digital transformation, ensuring alignment with clients' business and service goals.
• Shape innovative products and services from concept to delivery, grounded in Design Thinking and user-centered design principles.
• Act as a trusted advisor, providing expert guidance and strategic direction across client engagements.
• Lead consultative sales and pre-sales efforts, identifying business development opportunities.
• Facilitate cross-functional collaboration to deliver digital solutions that scale.
• Coach and mentor team members, supporting both their growth and client success.
• Champion Design Thinking and inclusive design across solutions and platforms.
• Apply deep knowledge of Agile methodologies to lead delivery across teams and portfolios.
• Drive program management across complex, multi-stream digital initiatives, ensuring alignment of vision, scope, timelines, and stakeholder expectations.
• Stay abreast of technology trends and their implications for clients and industries.
• Represent Zühlke at industry events and conferences, contributing to thought leadership and community engagement.
• Lead staffing and capacity planning for Digital Experience projects, ensuring the right expertise is applied at the right time.

What Is Important To Us

• Strong product thinking and product management experience.
• Deep understanding of Design Thinking, CX, Service Design, and user-centered design in complex environments.
• Public sector domain experience is a strong advantage including understanding of regulatory constraints, procurement, and stakeholder ecosystems.
• Proven experience in program or portfolio management of digital initiatives.
• Fluency in Agile delivery, including experience with Scrum, Kanban, and/or scaled agile frameworks.
• Strategic mindset with the ability to translate ambiguity into action.
• Consulting orientation with a focus on client impact and value creation.
• Clear and confident communication with a wide range of stakeholders.
• Strong collaboration and leadership skills with a passion for mentoring and enabling others.
• Adaptability, resilience, and a proactive, solution-oriented mindset.

What We Offer

• Work life blend: we offer a safe & healthy workplace, with flexible working hours and the possibility to work from home
• Profit share scheme: In addition to your annual salary, you may receive a profit share defined by the company’s success in the previous year
• Global and Diverse Zühlke community: colleagues from all 17 offices across the globe come together to create a unique, positive and inclusive work culture
• Committed to development: we are investing in your growth and empowering you to build the skills you need to make a positive impact, today and in the future.

We welcome people from all backgrounds, regardless of their gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• IT Services and IT Consulting

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