Operations Manager

Direct message the job poster from ASPIAL CORPORATION LIMITED

The Operations Manager will report into the Assistant Operations Director to drive sales and profitability through the performance and development of Retail Managers by ensuring:

• Delivery of operational and commercial standards throughout all stores in the area
• Compliance in all areas of compliance activities

Job Responsibilities

• Pro-actively contribute to the business strategy and implement projects or pilots for the area
• Effectively manage the Profit & Loss to sustain a profitable performance for the area
• Support the management of customer service activities to increase the quality of the customer experience and thus increase sales
• Identify under-performing stores and develop a business plan to address or manage issues effectively
• Identify key local competitors and market trend, initiate short-term strategy and action plans to be competitive

Operations Excellence

• Ensure all stores adhere to compliance requirements in all operational activities and company Policy & Procedures
• Liaise with Merchandising teams regarding products to maximise sales potential
• Ensure the visual presentation of all stores represent the brand image
• Support the delivery of all marketing campaigns
• Be the voice of retail stores to Management
• Review and ensure that Operations SOPs are kept updated

Leadership

• Communicate business and area objectives to Retail Managers to that they are well-informed of the business activities and their required contributions
• Offer Retail Managers coaching and support to resolve store issues effectively and promptly
• Encourage the retail team to seek and continuously develop knowledge of competitor activity and market trends with the purpose of making innovative recommendations to drive the business forward
• Create a positive environment that results in stable retention and a reduction of labour turnover

People

• Effectively manage the performance and development of retail managers to drive and maximise sales performance for the area
• Plan for succession in the area through identification of individuals with potential for development and growth
• Recruit and monitor performance/development needs for new (or newly promoted) store managers
• Develop performance improvement plans for managers who constantly perform below par

Projects

• Undertake projects and other reasonable duties as assigned by Assistant Operations Director
• Coordinate internal resources and vendors for the flawless execution of projects
• Take ownership in project and ensure that all projects are delivered on-time, within scope

Requirements

• Diploma holders and above
• Minimum 6 years of experience in retail operations, managing a cluster of retail chain stores and retail staff
• Sales and results oriented to meet targets and budgets for overall outlet profitability management
• Excellent multi-store management skills
• Service oriented with excellent people and customer service skills on all levels
• Strong people management skills and ability to coach and develop a team of retail workforce
• Strong interpersonal skills and adaptable to the fast-changing retail landscape
• Good analytical skills, with coaching qualities, positive and able to communicate expectations
• Independent, resourceful, and able to deliver under pressure

• Executive

• Full-time

• Retail

• Retail

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