Director, Operational Excellence, Wholesale Bank

18 hours ago

Singapur, Singapore Empower Partners Singapore Full time

Director, Operational Excellence, Wholesale Bank Our client is a fast‑growing wholesale bank with a strong and expanding footprint across Asia. In line with its transformation and growth agenda, the bank is seeking a Director, Operational Excellence to partner with senior leadership in driving process improvements, strengthening internal controls, and shaping a culture of operational excellence across both the Corporate and Private Banking businesses. This newly created role offers the opportunity to work closely with the COO and CEO to enhance the bank’s operational resilience, streamline manual processes, and champion a client‑ and problem‑solving–oriented culture. Key Responsibilities Operations transformation: Drive process re‑engineering and automation initiatives across front‑to‑back functions within Corporate and Private Banking. Internal control uplift: Identify operational gaps, streamline manual processes, and strengthen governance frameworks to ensure robust risk and control standards. Change leadership: Act as a strategic change agent within Operations — influencing teams to adopt best practices, digital tools, and a continuous improvement mindset. Problem‑solving: Lead root‑cause analyses of recurring operational issues and champion sustainable solutions to improve service quality and efficiency. Stakeholder management: Partner with senior stakeholders across Operations, COO Office, Risk, Compliance, and Front Office to align priorities and deliver impactful outcomes. Governance and oversight: Define key operational KPIs, track progress, and prepare management dashboards and reports for senior management and regulatory discussions. Culture transformation: Embed a proactive, client‑centric operations culture that values accountability, collaboration, and end‑to‑end ownership. Requirements Bachelor’s degree with 12–20+ years of experience in banking operations, business process improvement, or operational risk/control functions within a wholesale or private bank. Proven track record in operations transformation, control remediation, and process simplification. Strong understanding of front‑to‑back banking processes, governance, and risk management frameworks. Experienced in stakeholder management and influencing senior leaders across multiple functions without direct authority. Analytical and structured thinker with strong problem‑solving and project execution skills. Hands‑on, collaborative, and adaptable to a dynamic, change‑oriented environment. Exposure to digital transformation or automation initiatives will be an advantage. Application Process Please submit your resume to Emily Tan at , quoting “Director, Operational Excellence – Wholesale Bank” in your subject line. Only shortlisted candidates will be contacted. EA License No.: 24S2395 Registration No.: R Seniority level Director Employment type Full‑time Job function Project Management, Accounting/Auditing, and Strategy/Planning Industries Banking and Investment Banking #J-18808-Ljbffr

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