Senior/Executive Officer, Volunteer Management

Job Summary

The jobholder (2-year contract) supports the Manager and Head of Department in ensuring the efficiency and smooth operations of the Partnerships by focusing on the management of volunteers aligned with MENDAKI’s vision and mission.

The role includes end-to-end management of volunteers, covering the full lifecycle from recruitment to retention. This involves designing and executing recruitment strategies to attract a diverse pool of volunteers, coordinating onboarding and orientation sessions, and providing continuous training and skills-development opportunities. The officer will also be responsible for ensuring volunteers remain engaged and motivated through regular check-ins, feedback sessions, and meaningful involvement in projects.

He/she supports the organisation in establishing relations with various stakeholders by promoting volunteerism at both national and community levels. The job holder will create and implement engagement and recognition strategies to attract volunteers.

He/She is expected to work from between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and public holidays to support in organisation events. Although he/she is largely expected to work in an indoor environment, he/she is also expected to travel frequently for meetings.

1. Volunteer Management

1. Develop, review and implement strategies to attract individual volunteers and corporate partners to support Yayasan MENDAKI’s programmes.
2. End-to-end management of volunteers from recruitment to retention. This also includes organising outreach to recruit new volunteers, training, engaging, deploying, organising sustenance activities, and rewarding these volunteers.
3. Conduct surveys, dialogue sessions, focus group discussions to better understand the needs and aspirations of the volunteers.
4. Execute recognition and reward initiatives which includes organising appreciation events to acknowledge and celebrate contributions of volunteers.
5. Create opportunities for current pool of volunteers to contribute to MENDAKI in other areas, eg volunteer in other initiatives, donate, featured in publicity, ambassadors to other volunteers, etc
6. Identify and groom volunteers with leadership potential and providing opportunities to develop them as volunteer leaders, Eg. Taking the lead in project teams, coordinating community outreach initiatives.
7. Identify and create opportunities for our volunteers to be recognised and/or receive awards at national level.
8. Network with potential and/or existing stakeholders for collaboration on the provision of community resources as well as the delivery of programmes.
9. Support the Manager and Head of Department in the implementation and execution of the Volunteers Management and Competency Framework to manage, reward and build the capacity of volunteers. He/She will also be one of the points of contact with new and existing stakeholders and connect them with relevant departments to further the relationship with MENDAKI.

1. Develop and implement the department workplans and achieve the targets set including budget requirements.
2. Assist in the department’s forecasting and budgeting activities and ensure proper and effective utilisation of department resources including budget.

1. Support the Manager and Team Lead in both external and internal meetings.
2. Generate reports to support monthly progress updates to management.
3. Maintain the database of stakeholders with a focus on volunteers
4. Any other duties as assigned by the Manager and HOD.

Requirements

• At least 2 years of relevant professional experience preferred.
• Degree in Arts/ Communications/ Marketing/ Public Relations or other relevant disciplines.
• Prior experience in volunteer management is an added advantage.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Service-oriented and willing to go above and beyond job requirements to serve the community.
• Sound decision-making and problem-solving skills.
• Resourceful and takes initiative to effect change.
• Able to work independently and in teams.