principal / senior executive / executive (customer service relations)
1 week ago
(What the role is) PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.
Responsibilities- Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
- Manage service requests and online applications efficiently while ensuring high service standards
- Prepare regular performance reports and conduct audits when required
- Maintain smooth workflow and service excellence at various service touchpoints
- Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
- Monitor and follow up on customer interactions to ensure timely resolution
- Perform other duties and responsibilities as assigned based on evolving business needs
- Knowledge in any discipline
- Prior work experience in customer service will be an added advantage
- Proficient in Microsoft Office applications
- Excellent organisational, communication, and interpersonal skills
- Meticulous and attention to detail with strong analytical abilities
- Ability to work effectively both independently and as part of a team
- Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
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