Logistics Specialist

ABOUT PLAUD AI PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.Visit to learn more.WHY JOIN US Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below. Global Leadership : Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions. Founded in December 2021 : Bootstrapped, profitable, and experiencing explosive growth. 10x Revenue Growth : Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025. Proven Product-Market Fit : Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity. New Initiatives : Expanding from consumer-focused products to industry-specific solutions and enterprise-level services. Loved by Professionals : Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success. WHAT YOU WILL DO Key Responsibilities ERP System Order ManagementManage order dispatching from overseas ERP systems to logistics partners' platforms, ensuring timely and accurate processing.Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements.Conduct regular testing and validation of system rules to ensure logical and efficient order allocation. In-Transit Logistics Exception Monitoring & ResolutionMonitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors).Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions.Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements. Data Reporting & AnalysisCompile weekly/monthly reports on exception order types, volumes, and resolution progress.Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies.Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions. Cross-Department Collaboration & Process OptimizationCollaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations. WHAT YOU WILL BRING Bachelor's degree or higher; preference for Logistics Management, Supply Chain, or related fields. 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic. Proficiency in Excel/SQL for data analysis and root cause identification. Strong sense of accountability, ability to multitask, and excellent cross-department communication skills. Experience in international logistics workflows; fluency in both English and Mandarin (written and spoken) as working languages. GREAT TO HAVE Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL). In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns.