Head of Commercial Operations

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

About the Role

We are seeking a strategic and results-driven Head of Commercial Operations to take full ownership of business operations across the APAC region. This role plays a critical part in driving platform growth, user engagement, and monetization strategies across diverse markets. The successful candidate will be an expert in regional operations, user lifecycle management, and product-led growth, with strong data and stakeholder management capabilities.

• Business Operations Strategy & Execution: Lead the development and implementation of the APAC business operations framework.
• Business Operations Strategy & Execution: Build scalable operational systems to support platform growth and enhance user conversion across core markets
• User Growth & Retention: Develop localized user acquisition and retention strategies tailored to specific APAC countries
• User Growth & Retention: Understand trader behavior and collaborate with User Growth Team and Global Marketing Teams to design effective incentive programs, campaigns, and improve the overall trading experience
• User Growth & Retention: Work closely with IT and Product Teams to iterate and enhance core platform functions such as user onboard, deposit and withdrawal flows, and order execution
• User Growth & Retention: Build and manage a comprehensive operational metrics and performance indicator system
• User Growth & Retention: Conduct deep-dive analysis into user behavior, churn points, and transaction patterns to inform strategy
• User Growth & Retention: Leverage BI tools and data platforms to support operational decisions and improve growth efficiency
• Marketing & Brand Collaboration: Collaborate with global and regional marketing teams to enhance brand visibility and market expansion efforts
• Marketing & Brand Collaboration: Co-plan and execute localized marketing initiatives including online trading competitions, offline events (e.g. seminars), and co-branded promotional campaigns
• Marketing & Brand Collaboration: Ensure alignment between operations, user growth, and brand strategies

• Bachelor’s degree in Business, Economics, Marketing, or a related field; advanced degree is a plus
• 6–9 years of experience in business operations, product operations, or user growth, preferably in fintech, or trading platform environment
• Prefer experience in channel operations and ecosystem management (such as agents, KOLs, etc.)
• Proven ability to lead cross-functional initiatives and work with stakeholders across marketing, product, IT, and data teams
• Data-savvy, with hands-on experience using BI tools and data platforms
• Strategic thinker with strong problem-solving and execution skills
• Excellent communication and collaboration skills
• Proficiency in Mandarin Chinese (spoken and written) to liaise with stakeholders from Mainland China and Taiwan

• Competitive compensation package
• Work directly with C-suite leaders and shape strategic decisions for the APAC region.
• Take full ownership of projects in a fast-paced, innovative, and highly autonomous setting.