Application Support Analyst

7 days ago


Singapur, Singapore BASIL TECHNOLOGIES PTE. LTD. Full time

Mandatory Skills:

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills:

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description:

Primary Purpose

  1. To provide helpdesk support for the project
  2. To perform infrastructure and application technical duties
  3. To provide project admin support to project team
Responsibilities:
  1. To provide helpdesk support and application testing service for the project:
    • manage the project mailbox
    • response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)
    • ensure all incident/SR/CR are tracked and closed within SLA
    • liaise with subcontractor (via JIRA) to ensure issue is resolved
    • testing of bug fixes in test environment
    • compile daily/weekly/monthly statistics for reporting
  2. To perform infrastructure/application technical duties
    • AWS, network or application troubleshooting
    • Deployment of applications (about 1-2 times a month from 5pm – 9pm)
  3. Provide project admin support such as
    • Compilation of monthly progress report
    • Facilitate the compilation of Weekly Log Review/Account Review
    • Asset clearance & tracking
    • Personnel security clearance administration
    • Project team onboarding / offboarding activities
    • Documentation updates
Requirements:
  • Educational Qualification: Diploma
  • Years of IT Experience: 1-2 years
  • Work Experience: 1-2 years
  • Must Have Skill: Oracle DB, system support, Java, SDLC knowledge
  • Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential
  • Working Location: Customer site
  • Work Location: Bukit Merah
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