Customer Service Manager

2 weeks ago


Singapur, Singapore THE HR ECOLOGY PTE. LTD. Full time

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Manager. Responsibilities: Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order information is correctly capture in the system and documents on-time handed over to the Operations Team for fulfilment. Lead the dept to deliver excellent customer service and to provide timely and accurate response to customer queries/issues relating to matters following order-processing. Resolve escalated customers' issues and work with relevant internal stakeholders to resolve where necessary. Set standards, policies and processes to ensure that high standard of customer service level are achieved. Work with Operations Department to deliver quality products and services aligned to service level agreement. Improve operational efficiency and effectiveness to reduce operating expenses. Requirements: At least a Diploma in Business Management or related fields. Min. 4 years of experience in a contact centre operations with at least 2 years in a supervisory capacity in managing a team of 5 - 10. Strong customer centric personality with excellent analytical and problem solving skills. Excellent conflict resolution skills and ability to handle difficult customers and issues. Working location: East area



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