IT Operations

Overview We are seeking a dedicated and highly motivated IT Operations & Support Engineer to join our dynamic IT team. In this role, you will be responsible for the day-to-day management and support of our IT infrastructure, ensuring the reliability and efficiency of systems, networks, and services. You will also provide hands-on technical support, troubleshooting, and issue resolution together with IT team from various APA location to ensure minimal downtime and seamless operations. The ideal candidate will have a strong technical background in IT systems, a passion for problem-solving, and the ability to collaborate across teams to ensure optimal performance and user satisfaction. Key Responsibilities IT Operations Management: Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments. Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation. Execute and document operational tasks, such as backups, security checks, and system health assessments. Ensure maximum network and system uptime through active monitoring and preventive maintenance. Manage and support mobile device, PC, servers and IO devices operations Assist the global and regional team for projects rollout Technical Support & Troubleshooting: Provide L1/L2 technical support for internal users, addressing system issues and network problems. Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on-premise, cloud, etc.). Coordinate with vendors for hardware repairs and software issues when necessary. Track and document support requests in the IT service management system, ensuring timely resolution and closure. Incident & Problem Management: Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution. Collaborate with cross-functional teams to investigate and resolve recurring technical issues or outages. Follow established procedures for incident and problem management, ensuring minimal disruption to operations. Documentation & Reporting: Create and maintain accurate documentation for all systems, configurations, and support processes. Assist in creating knowledge base articles and troubleshooting guides for Internal IT team Key Requirements Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). 4 to 6 years of experience in IT operations, systems support, or a similar technical role. Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus. ITIL Foundation Certification an advantage CompTIA A+ or Network+ Certification an advantage Microsoft Certified: Azure Fundamentals or similar certifications an advantage Cisco Certified Network Associate (CCNA) an advantage Technical Skills Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL). Familiarity with IT operations tools for monitoring, patch management, and backup solutions. Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team). Soft Skills Strong analytical and troubleshooting skills. Excellent communication skills, both written and verbal in English and Mandarin, other languages (such as Japanese, Korean and Thai) is an added asset Ability to work independently and collaboratively in a team environment. Detail-oriented with strong documentation and reporting capabilities. Ability to prioritize tasks and manage multiple responsibilities effectively. Able to work independently with minimum supervision Working Conditions Schedule and adhoc Travel within APA location a must. Hybrid working environment in Singapore Why HEIDELBERG? HEIDELBERG is a company with a lively history – for over 175 years we combine innovation with tradition. We believe we can shape our future. If everyone pulls together, we will make our vision of the future a reality. We are looking for employees who will actively shape HEIDELBERG of tomorrow with us. We value people who take initiative and bring others along on the journey. Here you can apply your skills and develop your potential through our development programs. Your salary at HEIDELBERG will be attractive, your work environment modern and your benefits very good. Gut zu wissen: Selten gibt es Kandidaten, die alle Anforderungen zu 100% erfüllen. Auch wenn Sie nicht alle Anforderungen erfüllen, freuen wir uns in jedem Fall auf Ihre Bewerbung. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Machinery Manufacturing #J-18808-Ljbffr