Change Management Lead for CaseCentral, SIR/CCPO New Ministry Of Social And Family Development

Overview

What the role is:

The Strategy, International & Research (SIR) Directorate oversees and drives MSF’s strategic planning, transformation, international engagement, as well as research and analytics efforts to achieve MSF’s strategic outcomes. As a Senior Manager/Assistant Director, you will be responsible for developing and implementing change management strategies and initiatives to ensure the successful adoption of a new system - CaseCentral, primarily case management in nature, amongst users across different domains within MSF and our service partners (SSAs - social service agencies), as they transit from legacy systems.

• Master Change Strategy Development: Develop and execute comprehensive change management strategies and plans to ensure successful adoption of the new systems amongst users from both within and outside of MSF. Support the Product Owner to ensure that the master change strategy supports and aligns the change management roadmap with the product roadmap and releases.
• Change Impact Mitigation: Have a good grasp of the change impact within the various domains and cater differentiated strategies for specific domains where applicable. Ensure that domain owners are adequately informed of scenarios where high change impact or risks are present so that appropriate risk mitigation measures can be taken.
• Communication / Engagement Strategy and Plan: Plan and coordinate communication efforts targeted at the different profiles of the change audiences to ensure users are sufficiently aware and build their desire towards supporting the change. Continuously engage stakeholders to understand their changing concerns towards the change and ensure decentralised change messaging is coherent and aligned with the master change strategy.
• Training and Enablement: Design training programs and engage commercial training teams to support users in transiting into the new system / features.
• Professional Support Coordination: Hire and collaborate with professional change management practitioner(s) during major releases or enhancements to ensure alignment with change management practices and support for complex change plans.
• Change Monitoring and Evaluation: Monitor the progress of change initiatives, evaluate their effectiveness, and report on outcomes to senior leadership, making adjustments as needed. Seek and identify leading best practices for change management.

• Experience: Minimum of 5 years of experience in change management, project management, or a related field, with a proven track record of leading successful change initiatives, particularly in the context of large-scale IT systems with diverse user groups.
• Professional Certification: Change management related certification such as Certified Change Management Professional (CCMP) or Prosci Change Management Practitioner would be advantageous.
• Skills: Proficient in leading change management initiatives, preferably within the social service sector or similar domains; strong understanding of change management methodologies and best practices; excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels; proficiency in developing and implementing change management plans, including communication, training, and user support strategies; strong problem-solving skills and the ability to address complex challenges effectively; ability to work independently and manage multiple change management tracks simultaneously; experience with Salesforce solutions and familiarity with the specific challenges associated with their adoption.
• Note: Only shortlisted candidates will be notified within 4 weeks from the closing date of this position.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family