Food Services Operations Manager

4 weeks ago

Singapur, Singapore SGO TAS PTE. LTD. Full time

Key Responsibilities:

Operational Management:

  • Oversee the efficient and effective daily operations of the food service business.
  • Manage food safety, hygiene, and compliance with health regulations.
  • Optimize workflow and ensure smooth service operations.
  • Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.

Customer Service Excellence:

  • Build and maintain strong customer relationships to enhance brand loyalty.
  • Handle customer inquiries, complaints, and feedback to ensure satisfaction.
  • Implement strategies to improve overall customer experience.

Team Leadership & Training:

  • Lead and manage a high-performing team of employees.
  • Conduct staff meetings to ensure alignment with company goals and policies.
  • Provide training and development programs to enhance team skills and efficiency.

Security & Compliance:

  • Ensure all security protocols and procedures are followed.
  • Monitor and address any potential security risks within the establishment.

Cross-Functional Support:

  • Assist in other operational areas as needed.
  • Collaborate with other departments to achieve business goals.

Qualifications & Skills:

  • Proven experience in food service management or a similar role.
  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Knowledge of food safety regulations and industry best practices.
  • Ability to work in a fast-paced environment and adapt to changing needs.
  • Bachelor’s Degree in Business, Commerce or relevant fields
  • Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
  • Consistently well-groomed according to the high appearance standards of the salon and the company
  • High degree of professionalism in customer service
  • Exceptional people skills
  • High standards of customer communication skills
  • Prior experience in the beauty line preferred
  • Ability to stay calm and excellent in handling difficult customers
  • Computer literate
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