Service Leader

3 weeks ago

Singapore SHANGRI-LA HOTEL LIMITED Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for Service Leader – Housekeeping to join our team

Key Responsibilities:

General & Technical Knowledge

  • Demonstrates full understanding of the Shangri-La Experience and current corporate and hotel housekeeping service standards.
  • Understands the proper use and care of all housekeeping chemicals and equipment.
  • Familiar with the setup and servicing of guest rooms, including extra beds, baby cots, and playpens

Customer Loyalty

  • Notes, collects, and acts on guest preferences to enhance personalised service.
  • Maintains professional and caring interactions with guests, in line with hotel policies and procedures.

Operational Processes

  • Responds promptly to guest requests and runs errands as needed.
  • Properly uses and cares for housekeeping chemicals and equipment.
  • Cleans and sets up guest rooms, including extra beds and baby cots/playpens.
  • Manages guest loan items, ensuring they are clean, functional, and properly tracked.
  • Follows SOPs for handling master keys, pagers, and phones.
  • Reports any loss or damage of linen, furniture, fixtures, or equipment to the Service Manager – Housekeeping.
  • Identifies and reports maintenance deficiencies to the Service Manager – Housekeeping to ensure timely resolution.

People Management

  • Supervises and conducts training on a regular basis.
  • Assists performance reviews and coaches staff on improvement areas.
  • Assists in issuance of disciplinary action where required.

Key Requirements:

  • At least 3 years' working experience under the housekeeping department within the hospitality industry.
  • Has a pleasant disposition and passion in the hospitality industry.
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