Warehouse Operations Manager

Overview

We invite you to join our team at Sterra.sg , a homegrown brand dedicated to enhancing people’s lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our vision to empower 1 million homes by 2027, elevating health and convenience to optimise daily living, and our mission to provide effective and minimalistic home wellness products, making them affordable to everyone.

Position Overview

We are seeking a Warehouse Operations Manager to lead and optimise our end-to-end warehouse and fulfilment processes. This role requires a candidate with deep operational expertise in logistics, inventory control, and process improvement—ideally within the fast-paced electronics retail environment. The ideal candidate will bring a proven track record in streamlining warehouse functions, driving operational efficiency, and leading high-performing teams to meet service and fulfilment targets.

Fulfilment / Warehouse Operations Management

• Oversee day-to-day fulfilment operations to ensure operational efficiency, including order processing, inventory management, and shipping logistics.
• Optimise fulfilment processes, efficiency, and costs.
• Manage warehouse’s daily activities to maximise efficiency.
• Ensure accurate inventory tracking and management to support order fulfilment and prevent stockouts or overstock situations.
• Collaborate with the procurement team to forecast inventory needs and plan accordingly.
• Liaise with vendors, suppliers, and third-party logistics providers to ensure smooth coordination and delivery.
• Implement best practices and innovative solutions to streamline operations.
• Ensure that all operations comply with company policies, industry regulations, and safety standards.
• Conduct regular audits and implement corrective actions as needed.

RMA

• Oversee and manage onsite repair scheduling by using Google Calendar to meet the given SLA for onsite repair services.
• Develop and implement procedures for processing returned items, including receiving, inspecting, and determining disposition (repair, replacement, or refund).
• Identify the reasons for returns and work to prevent future occurrences through process improvements.
• Act as a point of escalation for complex RMA cases.
• Responsible for RMA data management, KPI tracking and weekly reporting.
• Lead, mentor, and develop a high-performing team.
• Set clear goals, expectations, and maintain high performance standards.
• Collaborate with internal teams to address and resolve operational issues, ensuring and maintaining seamless operations.
• Prepare and present reports on performance, inventory levels, and operational metrics to management.
• Use data-driven insights to make informed decisions and drive continuous improvement.

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or a related field (or equivalent experience).
• Hands-on experience in warehouse operations, inventory control and managing RMA (Return Merchandise Authorisation) processes, including warranty returns, customer claims, and repairs.
• Proven ability to lead, motivate, and develop high-performing operational teams.
• Strong track record of setting clear goals, providing feedback, and driving accountability across diverse teams.
• Committed to fostering a culture of continuous improvement, accountability, and collaboration.
• Excellent interpersonal and communication skills with a collaborative mindset.
• Ability to balance departmental priorities with overall business objectives.

• Location: Mapletree Logistics Hub - 5B Toh Guan Road East
• Working hours: Monday – Friday, 9am to 6pm. OT may be required from time to time depending on business needs.
• Medical Benefits
• Performance Bonus

*Only shortlisted will be notified.