Head (Therapeutics), Office of Allied Health & Pharmacy, NUH

The Head (Therapeutics), Allied Health and Pharmacy (AH&P) provides professional, operational and administrative oversight of the 3 Therapeutics departments - Rehabilitation, Dietetics and Medical Social Work departments.

He/She provides strategic leadership in the formulation and implementation of operational processes to support tertiary and quaternary clinical services to our patients. He/She will also be providing oversight for the provision of incredible care for patients and staff, as reflected in the overall patient experience and allied health staff engagement surveys respectively.

He/She also provides oversight, in collaboration with the Clinical HOD and/or Head Ops of the respective clinical departments, on professional matters, training and career development for the assigned Allied Health Professional (AHP) groups embedded in these clinical departments.

Roles and Responsibilities

• Leadership and Strategic Planning
• Set strategic direction for the growth and development of AHPs in NUH.
• Ensure effective alignment of vision, values, goals, objectives of AHPs with that of NUH. This shall be reflected in the Department’s performance monitoring (i.e. Balanced Scorecard) and quality improvement workplans.
• Ensure effective resource and budget planning (capital & operating) to support the Therapeutics departments’ annual work plans.
• Establish and grow collaborations with internal and external stakeholders to improve and transform care delivery.
• Uphold NUHS’s corporate image and reputation.

Clinical Operations

• Work closely with respective Therapeutics Departments and AH&P Ops team to translate priorities from the NUH Leadership into departmental workplans and align action plans and processes to support these key priorities as part of NUH Incredible Care.
• Ensure patient care delivery is safe, effective, timely, efficient and patient-centered whilst ensuring financial accountability and sustainability.
• Develop and expand Allied Health-led services to deliver timely and value-based care to patients, and enable AHPs to practice at the top of licence / scope.
• Collaborate with Quality Improvement, Service Culture and Patient Experience to foster a culture of continuous improvement within the departments in pursuit of patient quality & safety and operational efficiency.
• Harness technological advances and implement appropriate tools (e.g. automation, artificial intelligence) to transform care delivery and improve productivity and process efficiency.
• Collaborate with internal and external IT agencies to ensure acceptable system availability and timely implementation of IT systems.

Business Development & Financial Management

• Develop and implement new services and revenue streams (both internal & external) to ensure financial sustainability.
• Ensure effective internal controls are in place to mitigate financial risks and achieve good cost control.
• Facilitate effective and timely reviews of services and high-cost investments.
• Effective monitoring of financial performance and institute appropriate strategies and solutions to ensure financial accountability e.g. cost recovery ratios, cost containment, fee revisions.

People Management

• Work with Heads of respective AHP Departments and collaborate with HR and other relevant agencies to develop and implement effective recruitment, talent development, and retention strategies.
• Work with Heads of respective AHP departments to create opportunities that will enrich the jobs of staff, including but not limited to job redesign, job expansion, training & development opportunities (e.g. post graduate Masters & PhDs).
• Guide, groom and mentor direct reports and other AHP talents to facilitate succession planning.

Professional Practice & Development

• Engage in active professional practice to upkeep professional relevance.
• Involved in professional-related committees and workgroups within NUH, NUHS cluster or externally with AHPC, MOH/MOHH or other related agencies and professional bodies.
• Work with respective Clinical HOD and/or Head Ops of the respective clinical departments on professional matter, training and career development, for the assigned AHP groups embedded within these clinical departments.

Job Requirements

• Bachelor’s Degree in Allied Health disciplines or Science-based disciplines.
• Preferably a Master’s Degree or Post-graduate qualification in Health/Business Administration, Health Management or equivalent.
• At least 10 years’ relevant experience in the healthcare industry, of which at least 5 years must be at the leadership or management level, and with a proven ability to lead teams.
• Prior work experience as an Allied Health Professional is preferred.
• Able to lead and influence others.
• Strong in systems thinking and critical analysis (financial, operational & situational).
• Good understanding of clinical processes
• Competent in project management, people management, change management and quality improvement (PDCA).
• Excellent communication and interpersonal skills.