Human Resource Manager

Recruitment

• Responsible for the hotel manpower requirements - To source for, identify and select the right candidates that meet profiles of the Hotel.
• Responsible for the full spectrum of human resource management of all senior or key executives from the point of recruitment.
• Source for external candidates to complement the manpower of the Hotel in accordance with local Labour Laws.
• Controls the level of manpower recruited that corresponds with the level of business.
• Compiles monthly statistics relating to manpower, turnover etc.

Compensation

• Administers and checks yearly wage increases in accordance with approved recommendations.
• Ensures that all salary offered to new recruits and promotional adjustments are in accordance with approved salary ranges.
• Conducts yearly salary/benefit survey and maintains an up-to-date bank on compensation packages to competitor hotels.
• Monitors and administers annual Performance Appraisal exercise.
• Administers the range of fringe benefits for different categories of staff in accordance with the Human Resource policies and procedures.
• Collates and compiles meaningful statistical reports pertaining to manpower and labour cost.
• Assists in the compilation of data in the preparation of the Human Resource Budget.
• Monitors labour cost and other employee-related expenses within the hotel and scrutinises capital purchases and ensures that pre-established and agreed levels and budgeted expenses are not exceeded
• Maintains an efficient Human Resource System in order to provide timely and updated information to management/departments.
• Ensures that all reports and communication target dates with the General Manager or owner are met and within the prescribed standards.

Employee Relations

• Provides counselling services in order to help staff perform their job more effectively.
• Provides guidance on recruitment, training and development, staff welfare, compensation and retention.
• Renders advice to Department Heads and Managers on Human Resource matters in accordance to prevailing policies and procedures and local laws.
• Assists in the formulation and updating of all Human Resource policies and procedures.
• Reviews prevailing Human Resource policies and practices and study the feasibility of standardization.
• Interprets Hotel’s policies to key players in the hotel and ensure strict compliance by all concerned.
• Approves part-time requisition and overtime requisition of the respective departments.
• Creates an effective communication system between the Hotel and the employees.

Industrial Relations

• Responsible for all industrial relations issues, collective bargaining with the Union, settling employees’ disputes and conciliation with the Union/Ministry.
• Conducts Board of Inquiry for disciplinary cases and recommends course of action to maintain staff discipline.
• Cultivates and maintains a harmonious relationship with the Union. Liaises with Union officials on Industrial Relations matters and settles all grievances efficiently and effectively in accordance with all legal requirements.
• Initiates the formulation, development and implementation of Human Resource and Industrial Relations policies, guidelines, procedures and practices for the Hotel.
• Assumes an active role in union negotiations on employment terms and conditions as well as renewal of collective or employee agreements.
• Reviews all employee-related activities to ensure strict compliance with relevant local legislation, safety, legal requirements including new statutory developments and implication.
• Networking with other Hotel’s Human Resource practitioners to be in line with reviewing salary administration, compensation and benefits.

Training

• Prepares yearly training budget.
• Designs, develops, organizes and conducts training and induction programme.
• Liaises closely with all Department Heads on training and development needs and constantly maintains an open dialogue with them in order to identify training and development needs for the Hotel with an objective of improving the attitude, skill and knowledge of employees in the Hotel.
• Provides recommendations to Management on courses from recognized institutions.
• Monitors and evaluates the relevancy and effectiveness of the training courses.
• Monitors training related costs and ensure they are within budget.
• Administers all SDF claims/applications for training programmes.
• Compiles and prepares monthly/yearly statistical reports on training activities.
• Supervises the maintenance of training records and ensures that such records are constantly updated.

Welfare

• Cultivates and maintains a healthy working environment for staff through the initiation of sports and recreational activities.
• Initiates and ensures that the maintenance of staff facilities are in order to provide a motivating environment.
• Ensures proper maintenance of staff cafeteria and the provision of wholesome meals for staff.
• Renders assistance to all employees on welfare matters.
• Controls all medical costs and ensures adequate and appropriate insurance coverage.

Performance Management

In collaboration with Department Heads, create effective performance review and SMART Plan which are designed to measure individual performance and to identify opportunities for improvement and challenges.

Career Management, Succession Planning & Outplacement

Work closely with top management to:

1. Identify high potential associates.

2. Develop career programs for those important to our continual growth as a company.

3. Establish appropriate programs and timelines to assist a smooth transition for those who may be entering or exiting their positions.

Job Redesign/Lean Management

Identify, recommend, implement/coordinate programs to encourage the maximum productivity of associates, both as individuals and as members of a team.

Others

• Policy development & documentation.
• Performs any other duties as assigned by the Management.

Requirements

• Preferably a Degree in Human Resource Management or related discipline, with at least 5 years of relevant experience in the hospitality, retail, or service industry.
• Strong stakeholder management skills and ability to build trusted relationships at all levels.
• Proactive, meticulous, and able to work independently in a fast-paced environment.
• Prior experience in industrial relations preferred.
• Familiarity with Timesoft is an advantage.
• IHRP Certified
• In-depth knowledge of Singapore HR regulations, including the Employment Act and Employment of Foreign Manpower Act, as well as industry best practices.
• Proficient in MS Excel and MS Word, with excellent written and verbal communication skills.
• A team player with a positive attitude, willingness to learn, and strong compliance awareness.

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