Assistant Lead Engineer

4 weeks ago

Singapur, Singapore Synapxe Full time

Assistant Lead Engineer - EUC (Cluster Infra Services)

Join to apply for the Assistant Lead Engineer - EUC (Cluster Infra Services) role at Synapxe

The Systems Support Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance.

Position Overview

The Systems Support Engineer is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team.

Role & Responsibilities

  • Oversee service level agreements and service improvements
  • Manage the development of service-level objectives and targets
  • Monitor service-level objectives to ensure that requirements are met or exceeded
  • Develop client satisfaction metrics and service procedures
  • Propose recommendations to improve performance and client satisfaction

Design and develop new systems

  • Develop new systems in accordance with business analysis and systems requirements
  • Design security and integrity controls
  • Install, modify, implement and maintain systems
  • Define the system maintenance procedures
  • Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

  • Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
  • Conduct system audits and upgrades
  • Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve system-related incidents

  • Conduct risk assessments of systems
  • Investigate cause of systems issues and resolve issues to ensure uninterrupted operations

Team Management

  • Manage team operations, including budgeting, work allocation, and staffing
  • Establish clear goals and accountability for team members

Security and Compliance

  • Ensure systems meet top security standards and comply with regulations
  • Conduct security audits and implement corrective actions

Vendor Management

  • Ensure projects adhere to governance principles and standards
  • Manage vendor relationships and resolve high-impact conflicts

Requirements

  • Bachelor's degree in IT or equivalent
  • Minimum 7 years of relevant working experience or equivalent
  • Excellent communication and interpersonal skills to collaborate effectively with the teams
  • Ability to manage platform uptime, troubleshoot complex issues and support large-scale rollouts

Employment Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
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