Asia Medical Malpractice

4 weeks ago

Singapur, Singapore Chubb Full time
Asia Medical Malpractice & Professional Indemnity Claims Manager

23 hours ago Be among the first 25 applicants

Purpose
The Asia Financial Lines claims book has evolved significantly over the past five years, particularly with the growth of Medical Malpractice (Med Mal) and Professional Indemnity (PI) claims. The purpose of this role is to enhance efficiency in claims handling, improving speed, service, loss control, and cost management.

Job Description
The Asia Medical Malpractice & Professional Indemnity Claims Manager will provide dedicated technical support for PI and Med Mal claims in Asia and assist the Asia Financial Lines Manager to meet the needs of the Financial Lines Claims teams.

Key Responsibilities Include

  • Claims Service
  • Claims Quality
  • Claims Reporting
  • Large Loss Management and Reporting within delegated authority
  • Expense Management
  • Broker Engagement and Stakeholder Management
  • Professional Talent Development

Additionally, the position will support the supervision of other Financial Lines claims in Asia as needed.

Responsibilities

  • Collaborate with local and regional stakeholders to improve performance and customer satisfaction by driving efficiencies in Med Mal and PI claims resolution, ensuring quality service in line with Chubb claims philosophy.
  • Manage and supervise Med Mal and PI claims underwritten and reported in APAC, adhering to policy terms, company guidelines, and local procedures.
  • Ensure Large Losses are properly resourced and escalated as appropriate.
  • Work with Country claims managers to identify and implement improvements, including digital claims solutions.
  • Maintain positive relationships with customers, brokers, and service providers.
  • Coordinate with internal teams on accounts, product development, and loss control.
  • Notify underwriters of claims issues or trends impacting underwriting decisions.
  • Manage claims to finality within authority and guidelines.
  • Maintain accurate reserves and update claims data timely and correctly.
  • Document claims processes and controls across the region.

Qualifications

  • Minimum 7 years’ experience in handling/supervising PI and Med Mal claims, preferably across Asia.
  • Customer-focused with excellent problem-solving skills.
  • Ability to develop strategies to improve claims outcomes.
  • Interest in technological trends like AI.
  • Strong analytical, relationship management, communication, negotiation, and leadership skills.
  • Law Degree or equivalent qualification.
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