Customer Care Specialist

3 weeks ago

Singapur, Singapore TDCX Singapore Full time

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work here:

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

  • Attend to phone-in enquires and/or emails and correspondences from the Public.

  • Resolve enquiries in a timely, efficient, and professional manner.

  • Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.

  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.

  • Handling and managing of escalation issues in a proficient manner.

  • Build sustainable relationships and engage customers by taking the extra mile.

  • Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least the GCE ‘O’ Level or Diploma in any field

  • Preferably with 2 years of working experience in the related field is ideal for this position.

  • Possesses strong time management skills and is motivated to exceed expectations.

  • Proficient in MS Office applications with excellent keyboard skills

  • Possesses good telephone manners with clear speaking voice

  • Comfortable working with computers and multiple systems.

  • Excellent verbal and written communication skills in English and the language of the supporting market

Additional Information:

Working Location: Bukit Panjang (opposite Cashew MRT)

Working Hours in Cashew:

Five (5) days work week inclusive of weekends & PH; Rotational shift between 8 am to 11 pm SGT or 10 pm to 8 am (Now till end of September)

Five (5) days work week from Monday to Friday 8 am to 5:30 pm (October onwards)

Salary Remuneration: Monthly Basic Salary + Incentive of up to S$200 + Shift Allowance (if applicable)

Training Period:Up to 4 weeks (mandatory to pass training)

*Only shortlisted candidate will be notified

#J-18808-Ljbffr

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