Global Head of Partner Network

Overview

Proven Human Resources Manager | Helping Companies Translate Their Business Goals to Reality

A Global opportunity has arisen at CTM. Please read carefully before applying.

About the Role

The Global Head of Partner Network will lead CTM's worldwide partner program, ensuring its financial performance and strategic alignment with the company's global growth objectives. This senior leadership role is accountable for positioning the partner network as a high-value contributor to client delivery, supplier leverage, and sustainable revenue growth.

Responsibilities and Duties

• Own full P&L responsibility for the global partner network.
• Deliver revenue growth through partner participation in CTM's global programs and services.
• Maximise the financial contribution of the partner network through effective engagement, commercial alignment, and integration with CTM's broader business objectives.

Strategic Leadership

• Define and execute the long-term vision for CTM's partner network as a global growth platform.
• Build credibility with multinational clients through a strong partner footprint and consistent delivery.
• Establish structured governance, KPIs, and performance reporting across all partners.

Partner Development

• Build senior-level relationships with partner agency leaders across all regions.
• Strengthen partner alignment with CTM's global programs, platforms, and initiatives.
• Ensure the partner network provides strong coverage, high performance, and alignment with CTM's global strategy.
• Commercial Growth
• Broaden adoption of CTM's global offerings and solutions across the partner network.
• Enable joint sales pursuits with partners to acquire and grow multinational business.
• Develop strategic partnerships that enhance CTM's global coverage and client offering.
• Lead a global partner engagement team, setting clear expectations and performance goals.
• Work cross-functionally with Sales, Account Management, Supplier Relations, Technology, Marketing, and Finance to fully integrate the partner network into CTM's commercial model.
• Represent CTM externally with clients, suppliers, partners, and industry associations.

Management and Leadership Responsibilities

• This position has direct reports and is responsible for setting direction, delivering results, growing people and building culture within their team, as part of the CTM Leadership Capability Framework.
• Focus their team to deliver the business plan and CTM’s strategy by communicating alignment of each team member’s role to these plans.
• Interpret and communicate organisational messages to their team, and colleagues, clearly and with confidence.
• Actively manage team performance by clarifying expectations, providing regular feedback, including recognition and improvement opportunities, and addressing underperformance promptly.
• Implement processes to manage team and self effectively to deliver results by agreed timelines.
• Identify capability strengths and gaps, implementing development plans for growth.
• Create a high performance culture, where excellence is encouraged, and mistakes learned from.
• Demonstrate cultural awareness and inclusion.

Education and Experience

• 15+ years senior leadership in global corporate travel, with direct experience managing large-scale agency or partner networks.
• Proven record of delivering commercial growth and financial performance (P&L ownership).
• Culturally fluent with experience across multiple geographies.

Knowledge, Skills and Abilities

• Exceptional strategic, financial and leadership capability.
• Strong supplier and client negotiation skills, with a track record of driving compliance and adoption.
• Data-driven, commercially focused, and highly collaborative.
• Willingness to travel extensively.

Required of all CTM Positions

• Embrace CTM’s core values of Connect, Evolve & Deliver.
• Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
• Ability to work independently as well as part of a team.

We look forward to hearing from you and to supporting you in taking your career to new places

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead.

Seniority level

Seniority level : Director

Employment type

Employment type : Full-time

Job function

Job function : Finance, Strategy/Planning, and Business Development

Industries : Travel Arrangements

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