Head of Customer Success
2 hours ago
Job Responsibilities Reporting to SVP & Head APAC , you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end responsibility for data on-boarding, identifying relevant marketing use cases, campaign execution and ongoing optimizations of relevant workflows. You are able to leverage your expertise in data-driven marketing to identify growth opportunities. You are highly service-oriented and ensure that our customers are empowered to create maximum value through the use of Tapad’s platform. Responsibilities Serve a portfolio of strategically important Telco accounts and be accountable for customers\' success with Tapad's Data & Distribution platform Identify local data partner and liaison with internal BD teams Identify and manage local resellers Pre-sales and account management for Tapad\'s identity solution Create and own plans for launching and scaling of each assigned account Ensure positive business outcomes for customers, as reflected by increased usage of the platform and customer satisfaction Develop trusted relationships with decision makers in each account, understand their strategic goals, and develop customer success plans to further these goals Collaborate with relevant teams in Tapad (Sales, Engineering, EPL etc) and orchestrate necessary resources to execute customer success plans Maintain a deep understanding of relevant technology and products in order to be an effective strategic advisor to customers Understand the level of adoption of Tapad\'s technology and products, and assess customer risks Provide world-class service and partner training Provide structured input to relevant product development teams based on partner feedback Responsible for customer satisfaction Conduct QBRs with all paid and trial customers Responsible for contract maintenance and renewal Recurring regional travel required Skills Required Self-starter who thrives in a fast-paced environment Proven ability to work independently and deliver impact across multiple functions in a start-up / early phase environment Proven track record of creating customer success 5+ years experience in SaaS sales, customer success management or consulting Deep knowledge of the adtech/martech ecosystem, its workflows and the opportunities and challenges it presents Deep understanding of people marketing and the various data sources needed to facilitate it Ability to evangelize the value of new technology platforms Excellent communication skills #J-18808-Ljbffr
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Head of Customer Success
4 weeks ago
Singapur, Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head Of Customer Success
2 weeks ago
Singapur, Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head of Customer Success
4 weeks ago
Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
3 hours ago
Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOVERVIEW The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
3 weeks ago
Singapur, Singapore Straight Up Full timeHead of Customer Success – Remote We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional...
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Head of Customer Success
6 days ago
Singapur, Singapore SAP Full timeHead of Customer Success – Supply Chain (APAC) We help the world run better. At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find...
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Head of Customer Success
2 hours ago
Singapur, Singapore Hubspot Full timeOverview Senior Manager, Customer Success - Japan leads and manages HubSpot's Japanese-speaking Upmarket and Scaled teams and drives strategic customer success initiatives across the JAPAC region. This is a senior leadership role requiring exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support...
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Head of Customer Success
2 hours ago
Singapur, Singapore Hubspot Full timeOverview Senior Manager, Customer Success - Japan leads and manages HubSpot's Japanese-speaking Upmarket and Scaled teams and drives strategic customer success initiatives across the JAPAC region. This is a senior leadership role requiring exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support...
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Head of Customer Success
6 days ago
Singapur, Singapore HubSpot Full timeOverview The Senior Manager, Customer Success - Japan will lead and manage HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support and strategic...
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Head of Customer Success APAC
3 weeks ago
Singapur, Singapore Qlik Full timeOverview What makes us Qlik? Qlik is a Gartner Magic Quadrant Leader for 15 years in a row. We transform complex data landscapes into actionable insights, serving over 40,000 global customers. Our portfolio leverages data quality and AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with...
