Customer Experience

4 weeks ago

Singapur, Singapore THE NUGGETS ACADEMY PTE. LTD. Full time
Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?

At The Nuggets Academy, we don’t just teach, we transform lives . We're on a mission to help every child thrive, especially those who’ve been left behind by traditional systems. Our team is growing fast, and we’re looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.


This isn’t your average front desk or admin role.

This is a relationship role .
A trust-building role .
A make-a-mum-breathe-a-sigh-of-relief kind of role .

What You’ll Do (a.k.a. Why This Job is Fulfilling)
  • Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
  • Guide parents: Recommend the right programme for their child (we’ll train you in our curriculum and coaching system)
  • Follow up with leads and walk-ins: You’ll help them feel safe, seen, and supported—not hard-sold
  • Coordinate class placements, trial bookings, and onboarding logistics
  • Track weekly CS & sales metrics (we’ll show you how—don’t worry if you’ve never done this)
  • Spot gaps, suggest improvements, and help us raise the bar for parent experience
Who You Are (We’re Looking for Heart and Hustle)
  • You love talking to people and making them feel at ease
  • You’ve got a service heart but you’re not afraid to close a sale (you want families to join us)
  • You’re the type who follows up without being chased
  • You can write with warmth and professionalism
  • You’re organised, responsive, and not scared of Google Sheets or CRMs
  • You have experience in either customer service or sales (education background is a bonus)
What’s in It for You
  • A mission-led team that values heart, growth, and high standards
  • Real career progression (we're growing fast—so will you)
  • Work that makes a real impact on families
  • Beautiful centre in Hougang with a friendly team
Work Schedule & Details
  • 5-day work week, including one weekend
  • Weekdays 12pm - 9pm, Weekends 830am - 6pm
  • Full-time role, on-site in Hougang
  • Salary range: commensurates with experience
How to Apply

Send us an email telling us:

  • Why you’d love to join The Nuggets Academy
  • One experience you’ve had giving great customer service or helping someone solve a problem
  • Your CV or LinkedIn link

We don’t care if you’ve worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us .

#J-18808-Ljbffr

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