Strategic Solutions Consultant

We’re looking for a Strategic Solutions Consultant to help us provide technical and subjectmatter expertise to organizations with several teams, brands, and/or social use cases. You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences. This is a remote-first role and is open to applicants located in Singapore. In this role, you will report to the Team Lead, Solutions Consultant. WHAT YOU’LL DO: Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets. Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements. Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization. Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level. Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner. Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner. Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership. Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy. Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption. Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases. WHAT YOU’LL NEED: 2-3 years of Solutions Consulting, 2-3 years consulting, or 4-5 years social/agency experience. An aptitude for explaining how solutions work, why people need them, and the business value they will provide. Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable. Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service. Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech. Experience in communicating project plans to potential customers. Experience of solution selling and consultative selling approaches. Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs. Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities. Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems. Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects. Self Development: Is personally committed to, and actively works to continuously improve. WHO YOU ARE: Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity. Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes. Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected. In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Work Authorization: Applicants must have existing legal authorization to work in Singapore at the time of application. This role is not eligible for any form of work pass sponsorship and does not meet the minimum salary thresholds for schemes such as the ONE Pass or Personalised Employment Pass (PEP). Only candidates who can legally work in Singapore without employer sponsorship will be considered. At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description. Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice. Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably. Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. USBenefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations. #J-18808-Ljbffr