Vice President, Group Policy Services

Vice President, Group Policy Services (Affinity Programmes and Support) Join the Vice President, Group Policy Services (Affinity Programmes and Support) role at Singlife . Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform and the Singlife Account, a mobile‑first insurance savings plan. Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. It is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations‑supported Principles for Responsible Investment, affirming its commitment to sustainability. The merger of Aviva Singapore and Singlife was announced in September 2020, creating one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, valuing the company at S$4.6 billion and making the transaction one of the largest insurance deals in Southeast Asia. Key Appointments Oversight of group insurance (affinity programmes) billing and support services for group policy services. Managing group insurance (affinity programmes) billing and support services, including policy setup, premium receipting and related support services. Key Responsibilities This team member will oversee and lead a team dedicated to delivering comprehensive billing services for our leading group insurance affinity programmes, policy setup services, premium receipting, and related support services. This role requires strong leadership, process optimisation skills, and a deep understanding of insurance operations to ensure high‑quality service for both clients and internal stakeholders. Team Leadership: Manage, mentor, and develop a team responsible for group insurance affinity program operations and support services. Billing Services: Oversee accurate and timely billing processes, including invoice generation, reconciliation, and issue resolution. Policy Setup Services: Ensure efficient and precise setup of new insurance policies, including data entry, documentation review, and compliance with regulatory requirements. Premium Receipting Services: Supervise the receipting and allocation of premium payments, ensuring proper application, reporting, and follow‑up on outstanding balances. Process Improvement: Identify operational enhancement areas and implement best practices to streamline workflows, improve accuracy, and increase customer satisfaction. Quality Assurance: Monitor service quality, conduct regular audits, and address discrepancies or errors in billing, policy setup, and receipting processes. Client and Stakeholder Relations: Serve as a primary point of contact for clients and internal teams regarding the team’s services, handling escalations and ensuring proactive communication. Reporting and Analysis: Prepare and present regular reports on department performance, including KPIs related to billing accuracy, policy setup timelines, and premium receipting efficiency. Compliance: Ensure team adherence to all relevant legal, regulatory, and company policies, particularly those governing insurance operations and data privacy. Training and Development: Coordinate ongoing training for staff to maintain high levels of expertise and stay up‑to‑date with industry changes and technology advancements. Key Decisions within the Role Oversee the group insurance billing (affinity programme) team to deliver timely and accurate processing of all transactions within the stipulated SLAs. Lead the support services team to achieve the stipulated SLAs. Team Direct accountability for two key areas – group billing (affinity programme) and support services. Requirements Qualifications 5+ years of supervisory or management experience in group insurance operations. Those with a diverse group insurance operations background will have an advantage. Strong knowledge of group insurance affinity programs and associated billing, policy setup, and premium receipting processes. Excellent leadership, communication, and interpersonal skills. Proven ability to manage multiple priorities and deliver results in a fast‑paced environment. Analytical mindset with experience in process improvement and performance reporting. Proficiency with insurance management systems and Microsoft Office Suite. Personal Attributes Leadership and Team Development Attention to Detail Strategic Thinking Customer Focus Regulatory Compliance Process Improvement Effective Communication Education Diploma or bachelor’s degree. Key Stakeholders External: Sales intermediaries Medical service providers Clients and insured members Third‑party administrators Internal: All functional units within the Singlife group insurance functions Other organisational units depending on tasks assigned. Seniority Level Director Employment Type Full‑time Job Function Business Development and Sales Industries Insurance Referrals increase your chances of interviewing at Singlife by 2x. 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