Affiliate Operations Manager

4 days ago

Singapur, Singapore Arbitrum Full time

Location

Asia - Remote, Singapore - Office

Employment Type

Full time

Location Type

Remote

Department

Marketing

Fogo is hiring an Affiliate Operations Manager to oversee the full lifecycle of affiliate operations, from onboarding and compliance to data validation, payouts, reporting, and campaign support, ensuring our partners and business teams succeed together.

About Our Team and Your Role

We’re a well-rounded team: half of us are tech whizzes, while the other half excel in building partnerships with data providers, developers, and the DeFi community. Communication is key to our network-driven approach.

Remote Work: Our team is spread across the globe, from the US and South America to Europe and Asia, with an optional office in Porto, Portugal, and Singapore. Remote work is the norm here.

Language Proficiency: English proficiency is essential, as it’s our primary language of communication.

Startup-level speed: We thrive in the dynamic DeFi space and love adaptable problem solvers who are eager to meet the evolving needs of the market.

Your Responsibilities
  • Manage the full cycle of affiliate operations, including onboarding, contracts, and payouts.
  • Validate performance data, track commissions, and ensure accurate, timely payments in coordination with Finance.
  • Deliver regular performance reports, monitor KPIs, and recommend process improvements.
  • Serve as the main point of contact for affiliate Business Development Managers, collaborating with Finance, Legal, Product, and Marketing.
  • Handle affiliate requests, disputes, and compliance checks with professionalism and accuracy.
  • Maintain and refresh affiliate resources such as banners, creatives, and landing pages.
  • Plan, launch, and optimize affiliate campaigns; manage communications across Telegram, newsletters, and email.
  • Track and support the affiliate BD team’s tasks, incentives, and OKRs; run performance reviews and organize training sessions.
  • Collect affiliate feedback, translate it into actionable improvements, and update playbooks.
  • Partner with internal teams to support product feature launches and promotional campaigns.
  • Detect and prevent abuse or fraud, adjusting commission structures and promotions as needed.
  • Benchmark against competitor programs and provide insights to refine strategy.
Desired Skills and Experience
  • 2–4 years of experience in affiliate or digital marketing operations, ideally within crypto or fintech.
  • Solid understanding of affiliate program mechanics (e.g., tiered commissions, CPA models).
  • Strong analytical and data skills (Excel, Google Sheets; must-have ; SQL/BI tools a plus).
  • Highly detail-oriented , process-driven , and well-organized .
  • Proficiency in additional APAC languages is a plus.

We’re building the most talented team in the world.

Think you’ve got what it takes? We’d love to meet you

???? At Douro Labs , we value diversity and inclusion in our workplace. We are an equal-opportunity employer committed to preventing discrimination or harassment. We oppose unfair treatment based on protected characteristics such as race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, termination, leave, and apprenticeship. Our hiring decisions are based on qualifications, merit, and business needs. We strive to create an inclusive and welcoming environment for everyone.

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