Information Technology

Join to apply for the Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence) role at Singapore Airlines

Join to apply for the Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence) role at Singapore Airlines

Get AI-powered advice on this job and more exclusive features.

Job Description

Job Description
The incumbent will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.
Key Responsibilities

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.
  

Requirements

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Singapore Airlines by 2x

Sign in to set job alerts for “Assistant It Manager” roles. Information Technology & Telecommunications Assistant

Marine Parade, Central Singapore Community Development Council, Singapore 23 hours ago

Johor Baharu, Johore, Malaysia $30,000.00-$42,000.00 5 months ago

Data Center Operation Technician, Data Center Operations Technical Officer - School of Business & Services (ITE College East) Manager (Digital Transformation & Information Technology ) Assistant Manager, End User Support & Infrastructure Junior Admin Officer (Freshgrad Welcomed) Part-Time Admin Executive, Permanent Position, WFH Department Administrator (Reports & Claims) Virtual Assistant - Singapore / Philippines - Full-Time Production Suppport Engineer(AS 400, Batch Processing)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---