Service Quality Senior Executive

1 week ago

Singapore Maybank Full time

Join to apply for the Service Quality Senior Executive role at Maybank

4 hours ago Be among the first 25 applicants

Join to apply for the Service Quality Senior Executive role at Maybank

  • Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of contact centre and relevant units for calls/emails between bank and staff for quality assurance standards and remedial for standards agreed.
  • Review of PDTs and Segments targeted campaigns to include information provided by product owners and segments are sufficient and clear for operational needs before information is updated to the bank's Knowledge Based System (KPBS) timely (agreed SLA) for bank's users include where needed training, cascade and KPBS.
  • Active role, ownership and participation for all Bank's customer satisfaction survey internally and externally.
Job Description
  • Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of contact centre and relevant units for calls/emails between bank and staff for quality assurance standards and remedial for standards agreed.
  • Review of PDTs and Segments targeted campaigns to include information provided by product owners and segments are sufficient and clear for operational needs before information is updated to the bank's Knowledge Based System (KPBS) timely (agreed SLA) for bank's users include where needed training, cascade and KPBS.
  • Active role, ownership and participation for all Bank's customer satisfaction survey internally and externally.
Job Responsibilities
  • Provide training for new and existing staff in CFS.
  • Collaborate with line managers and stakeholders in the identification of training needs.
  • Develop appropriate training materials for training of customer service and sales staff.
  • Develop dashboards for stakeholders on training updates.
  • To back-up and support team members on related programs/initiatives.
  • Review of product information from stakeholders and ensure that information is sufficient for updating to KBS
  • Ensure uniform and consistent content and navigation reviews
  • Maintenance of KBS information by updating and archiving of obsolete information within agreed SLA.
  • Review of staff agent calls for service quality standards and compliance via listening-in.
Job Skills
  • Training
  • Quality-Assurance
  • Service-Quality
Job Requirements
  • Degree holders or diploma holders with at least 3 - 5 years of relevant experience with 2 years in managerial position
  • Certification in Learning / Training (Preferred)
  • Experience with Service Quality / Quality Assurance
  • Good Communication and Interpersonal skills
  • Commitment to work schedule
  • Problem Solver, with good organizational ability
  • Independent and self-starter
  • Strong Analytical and Critical Thinking skill sets Please note only shortlisted candidates will be notified.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance
  • Industries Banking

Referrals increase your chances of interviewing at Maybank by 2x

Get notified about new Quality Executive jobs in Singapore .

Quality Assurance and Investigation Executive - Operational Excellence, SG Warehouse Assistant Manager/Manager, Quality Control & Risk Management Service Quality Executive - Expression of Interest Sr Executive / (Sr) Assistant Manager, NCIS (Quality Assurance) Assistant Manager/Manager, Quality Control & Risk Management Executive, Warehouse Operations (Tampines) Executive/ Senior Executive , Ops Resilience & Knowledge Management Cell

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Service Quality Senior Executive

    4 days ago

    Singapore Maybank Full time

    Join to apply for the Service Quality Senior Executive role at Maybank 4 hours ago Be among the first 25 applicants Join to apply for the Service Quality Senior Executive role at Maybank Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review...

  • Senior Executive

    1 week ago

    Singapore Public Service Division Full time

    Join to apply for the Senior Executive / Manager (Workforce Development) role at Public Service Division (Singapore) 1 day ago Be among the first 25 applicants Join to apply for the Senior Executive / Manager (Workforce Development) role at Public Service Division (Singapore) What The Role IsThe Public Service Division (PSD) aims to build a first-class...

  • Senior/ Quality Executive, Quality Service

    4 days ago

    Singapore REN CI HOSPITAL Full time

    Role - Assist the head of department in managing feedback, appeals and executing of organisational service initiatives. - Assist the head of department to nurture and maintain a high level of service quality, tapping on innovation and creativity, towards organisational and operational excellence. RESPONSIBILITIES - Responsible for managing feedback and...

  • Senior/ Quality Executive, Quality Service

    4 days ago

    Singapore Ren Ci Community Hospital Full time

    Role - Assist the head of department in managing feedback, appeals and executing of organisational service initiatives. - Assist the head of department to nurture and maintain a high level of service quality, tapping on innovation and creativity, towards organisational and operational excellence. RESPONSIBILITIES - Responsible for managing feedback and...

  • senior/ executive/ engineer, mechanical services

    1 week ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]SENIOR/ EXECUTIVE/ ENGINEER, MECHANICAL SERVICES (RAIL)[What you will be working on]Engineers are required to provide design and engineering supports to stakeholders on railway, road tunnel and bus infrastructures, carry out technical studies and investigations, technological researches, etc., and the following responsibilities: •...

  • Executive, Service Quality

    1 day ago

    Singapore Far East Hospitality Management (S) Pte Ltd Full time

    The Executive, Service Quality, supports the Learning & Service Quality Team within the Hospitality Business Group. This role is responsible for driving service excellence by supporting service audit processes, promoting service culture initiatives, and managing departmental operations and reporting. Departmental Operations Oversee and maintain inventory...

  • Sr Executive, Quality Service Management

    1 week ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **Senior Executive/Executive, Value Office (Quality Service Management)**: **The Challenges** You will be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience. The job requires an individual who likes working with people and is able...

  • Executive/senior Executive, Quality Management

    1 day ago

    Singapore SingHealth Group Full time

    SingHealth Polyclinics **Executive/Senior Executive, Quality Management**: - Job Category: Administration - Posting Date: 14 May 2025 You will be responsible for planning and implementing initiatives to improve the Patient Experience at SingHealth Polyclinics (SHP). You will work with team members to collectively ensure continuity of team, departmental,...

  • Senior Jackpot Executive

    7 days ago

    Singapore CIVIL SERVICE CLUB Full time

    As a **Senior Jackpot Executive **in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse **. **What you’ll be doing**: - Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room. - Lead a team of Jackpot Executives to ensure they provide prompt, friendly and professional service to players. -...

  • Senior/Lead Executive

    2 weeks ago

    Singapore Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]As a Senior Executive/Lead Executive of Centre for Service Excellence, you will contribute to the service delivery and experience segment by ensuring our diverse stakeholder groups including current and prospective learners, industry partners and the public are provided with optimal experience in NYP. Your role will encompass implementing...