Patient Service Associate, NUHS Diagnostics
4 weeks ago
Join to apply for the Patient Service Associate, NUHS Diagnostics (Contract/Permanent)* role at National University Health System
Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.
Responsibilities- Reception of all appointment and walk-in patients at the Diagnostics counters.
- Verify two patient identifiers (NRIC & Name) for all patients during registration electronically (i.e., EPIC, LIS, RIS, POS, BSS) and verify tests ordered by doctors.
- Accurate appointment scheduling/booking and registration for eligible mammogram patients via the Breast Screen Singapore (BSS) portal.
- Register mammogram patients accurately via the BSS portal, including updating patient particulars such as mailing address and contact number.
- Communicate relevant instructions to patients prior to procedures/tests; chaperone patients to changing or counselling rooms where applicable.
- Handle enquiries and provide prompt and courteous service to internal and external customers.
- Responsible for payment collection when assigned to cashier duties and ensure end-of-day cash settlement and transaction records tally.
- Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients' endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS.
- Apply promotions and discount vouchers accurately and validate their utilization via EASIPOS.
- Support administrative functions to the centre in-charge, including dispatching lab and x-ray reports, and proper record/documentation of courier services.
- Perform duties as assigned by reporting officer.
- Meet customer service and quality KPI as determined by the department.
- Follow up and support the reporting officer in handling patient relation issues.
- Adhere to policy and standard operating procedures.
- Accurate and meticulous in performing cashier duties when assigned.
- GCE A/O/N levels or Higher / NITEC qualification.
- Service-oriented and patient-focused.
- Proactive and resilient with the ability to work independently and in a team.
- Ability to multi-task and work in a fast-paced environment.
- Good writing, interpersonal and communication skills.
- Aspire for service excellence and process improvements.
- Working Hours: 42 hours/week (5.5 days work-week).
- Working Location: NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore).
- Entry level
- Contract
- Health Care Provider
- Hospitals and Health Care
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