Patient Service Associate, NUHS Diagnostics

4 days ago

Singapore National University Health System Full time
Overview

Join to apply for the Patient Service Associate, NUHS Diagnostics (Contract/Permanent)* role at National University Health System

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Responsibilities
  • Reception of all appointment and walk-in patients at the Diagnostics counters.
  • Verify two patient identifiers (NRIC & Name) for all patients during registration electronically (i.e., EPIC, LIS, RIS, POS, BSS) and verify tests ordered by doctors.
  • Accurate appointment scheduling/booking and registration for eligible mammogram patients via the Breast Screen Singapore (BSS) portal.
  • Register mammogram patients accurately via the BSS portal, including updating patient particulars such as mailing address and contact number.
  • Communicate relevant instructions to patients prior to procedures/tests; chaperone patients to changing or counselling rooms where applicable.
  • Handle enquiries and provide prompt and courteous service to internal and external customers.
  • Responsible for payment collection when assigned to cashier duties and ensure end-of-day cash settlement and transaction records tally.
  • Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients' endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS.
  • Apply promotions and discount vouchers accurately and validate their utilization via EASIPOS.
  • Support administrative functions to the centre in-charge, including dispatching lab and x-ray reports, and proper record/documentation of courier services.
  • Perform duties as assigned by reporting officer.
  • Meet customer service and quality KPI as determined by the department.
  • Follow up and support the reporting officer in handling patient relation issues.
  • Adhere to policy and standard operating procedures.
  • Accurate and meticulous in performing cashier duties when assigned.
Qualifications
  • GCE A/O/N levels or Higher / NITEC qualification.
  • Service-oriented and patient-focused.
  • Proactive and resilient with the ability to work independently and in a team.
  • Ability to multi-task and work in a fast-paced environment.
  • Good writing, interpersonal and communication skills.
  • Aspire for service excellence and process improvements.
Additional Information
  • Working Hours: 42 hours/week (5.5 days work-week).
  • Working Location: NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore).
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Health Care Provider
Industries
  • Hospitals and Health Care
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