IT Support Engineer

About the school - Stamford American International School As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence. Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprises more than 350 experienced and highly qualified teachers from over 40 nationalities, recruited through a competitive process. Educators are skilled in their content areas and pedagogy, and excel at building strong relationships and creating a safe, supportive, and valued environment for students. All potential employees undergo mandatory pre-employment background checks, and appointments are contingent upon satisfactory completion of all reference and background checks, as required by our parent organization, Cognita. The school is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone is respected and valued. We welcome applications from all qualified candidates. Only shortlisted candidates will be contacted for further steps in the recruitment process. The school has an exciting opportunity for an experienced IT Support Engineer to join our team. About the role The IT Support Engineer is responsible for troubleshooting, analysing, and resolving technical issues within assigned schools. Acting as the main point of contact for user incidents and requests, the role involves delivering high-quality customer service by addressing issues promptly and escalating unresolved queries according to protocol. The engineer provides Level 0/1 support across school applications and software systems, promotes user awareness of IT issues, and encourages the effective use of IT resources. Position Requirements Strong analytical and problem-solving skills, with the ability to think creatively and apply innovative solutions. Ability to establish relationships and build rapport at all levels, identify technical issues, and facilitate their resolution. Hands-on approach with the ability to quickly learn and apply new systems. Excellent English communication skills, both verbal and written. High standard of customer service and professional telephone manners. Ability to work successfully in a team, with good time management and organizational skills. Understanding of confidentiality principles. Basic knowledge of network troubleshooting. Familiarity with Active Directory account management. Experience with Office 365 account administration. Knowledge of CASPER suite for managing Apple devices. Demonstrates Stamford Values: Integrity, Courage, Ingenuity, Compassion. Qualifications Recent graduates from Post-Secondary Education Institutes such as Polytechnics and Institutes of Technical Studies. Knowledge in the following domains: Microsoft Windows 7 & 10 Apple iOS Active Directory Microsoft Office 365 Networking Ability to work independently. Strong interpersonal and teamwork skills. Excellent verbal and written English skills. Good references available upon request. Please click here for the full job description. As part of our commitment to safeguarding and promoting the welfare of children and young people, all potential employees must undergo mandatory pre-employment background checks. Appointment is contingent upon satisfactory completion of all checks, as required by Cognita. We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is respected and valued. Discrimination based on age, ethnicity, nationality, gender, religion, sexual orientation, family or marital status, health history, physical characteristics, or disability is not tolerated. Only shortlisted candidates will be contacted for further steps in the recruitment process. #J-18808-Ljbffr