Senior Customer Service Officer

4 days ago

Singapur, Singapore SGO TAS PTE. LTD. Full time

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES :

  • Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
  • Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
  • Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
  • Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
  • Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
  • Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
  • Investigate and solve product and service complaints
  • Follow the company procedures and regulations
  • Implement & improve customers retention and also to bring in more new customers
  • Helps to maintain clean, hygiene and cozy environment
  • Assist in other area, if needed from time to time

QUALIFICATIONS :

  • Must have 5-year proven working experience in customer service.
  • Professional looking and well-groomed that best fits our salon image.
  • Good and precise communication skills.
  • Customer Service oriented and passionate about serving customers.
  • Prior experience in the beauty line would be advantageous.
  • Ability to stay calm and excellent in handling difficult customers.
  • Comfortable using computers.

BENEFITS :

  • Training for development is provided.
  • Opportunity for career progression.
  • Staff Discounts.
  • Birthday Vouchers.
  • Annual Leave, Marriage and Compassionate leaves.
  • Good performance annual increment.
  • Referral incentive.
#J-18808-Ljbffr

  • Senior Customer Service Officer

    4 days ago

    Singapur, Singapore Arts House Group (AHG) Full time

    Senior Human Resource Professional - IHRP | Certified Professional Job Purpose At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality. Your mission: To uphold our high service...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore Casa (S) Pte Ltd Full time

    Job Responsibilities: Perform daily cash collection from service staffs Update service collection into CSM & ERP Print daily service collection report for Service Manager or Senior Technical Supervisor signatory Submit daily cash & collection report to Finance Department Update spare part used in daily jobs into CSM Update job status into CSM Scan...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore MODU K PTE. LTD. Full time

    What is INITIA? The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore CBRE Singapore Full time

    Customer Service Officer (Rotating Shifts) Join to apply for the Customer Service Officer (Rotating Shifts) role at CBRE Singapore Customer Service Officer (Rotating Shifts) 1 month ago Be among the first 25 applicants Join to apply for the Customer Service Officer (Rotating Shifts) role at CBRE Singapore Job ID90375Posted18-Jul-2025Role...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore CBRE Asia Pacific Full time

    Customer Service Officer (Rotating Shifts) Join to apply for the Customer Service Officer (Rotating Shifts) role at CBRE Asia Pacific Customer Service Officer (Rotating Shifts) Join to apply for the Customer Service Officer (Rotating Shifts) role at CBRE Asia Pacific Job ID90375Posted18-Jul-2025Role typeFull-timeAreas of InterestAdministrative, Building...

  • Customer Service Officer to join their team

    4 days ago

    Singapur, Singapore Singapore Jobs Full time

    Overview Join to apply for the Customer Service Officer to join their team role at Singapore Jobs . The opportunity is with one of the leading banks. We are seeking an experienced Customer Service Officer to join the team in a fast-paced contact center environment. MNC | Bank Responsibilities Answer calls from the public and provide first-call resolution...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore Bank of China Limited Singapore Branch Full time

    Responsibilities We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have...

  • Senior Customer Service Officer

    4 days ago

    Singapur, Singapore SJ Group Full time

    Join to apply for the Senior Customer Service Officer / Junior CS Team Lead (Tampines) role at SJ Group The Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that patronize OTH and to work closely with the client for all the related administrative duties and the...

  • Customer Service Officer

    4 days ago

    Singapur, Singapore CERTIS CISCO SECURITY PTE. LTD. Full time

    Grab this chance to work at Changi Airport! Position Summary: Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service....