Franchise Support Executive

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function: Sales Enablement

Job Sub Function: Sales Operations & Administration

Job Category: Professional

All Job Posting Locations: Singapore, Singapore

Job Description:

Johnson and Johnson Medtech is a global leader in surgery with products and solutions found in almost every operating room around the world. We are redefining medical intervention by combining advancements in medical robotics, instrumentation, navigation and data science. Johnson and Johnson has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures.

Our continuing dedication to shape the future of surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. We are a diverse group of highly motivated engineers passionate about crafting and developing the next generation, groundbreaking, state of the art, robotic platforms that will change the trajectory of health care. We want you to join our team and share in the success of our mission. We are recruiting a Franchise Support Executive based in Ascent, Singapore as part of the Commercial Team.

1. Execute event management and end to end process for local based or overseas-based activities as well as digital-based virtual meetings
2. Provide administrative and logistic support to event organisers and ensure all planned events are properly approved and executed successfully and compliantly.
3. Manage and track A&P database and provide commercial team with updated and accurate events and expenditure status on regular basis and need-to basis
4. Administer and process all internal processes such as HCC, Legal, Procurement (eMP), Travels & Meetings, and internal meetings
5. Manage multiple dashboards and databases to manage and track A&P status
6. HCC Compliance / HCC Life / Legal Contracting
   • Proficient in HCC and Legal’s compliance and regulation to ensure all events executed in full compliance
   • Support and ensure proper and timely submission of event requests through HCC Life
   • Obtain the relevant approval and prepare Legal contracting
   • Liaise with third party stakeholders, HCPs, CMB
   • Manage pre & post event documentation and archival for records and audit purposes
   • Ensure contract execution is proper and timely and proper archival in ICD
7. Procurement (eMP)- PO and RFP
   • Proficient in managing eMP, ARAVO, PO and RFP.
   • Support to provide timely and accurate PR /PO and RFP requisition in eMP
   • Conduct quarterly and year end accrual and PO closure
   • Liaise with vendors for vendor registration, invoicing and payment
   • Manage inventory, transportation, and delivery requests
8. Financial Budget and Accrual
   • Proficient in budget management, financial compliance, intercompany charges, cost centre and GLs
   • Support to process IO requisition, familiar with IO system & approval
   • Monitor and track IO and actual expenditure
   • Develop and manage financial expenditure dashboard for business review on monthly or need to basis
   • Conduct quarterly accrual and periodic IO requisition
9. Overseas- based activities and Travel Support
   • Prepare and record Travel Requisition for internal approval
   • Arrange hotel accommodation, flight and visa application, restaurant reservation, booking round trips.
   • Liaise with travel agents AMEX travel and BCD and business counterparts
   • Prepare travel dockets
   • Meeting and Event Support
10. Provide dedicated onsite support at event including,
    • Prepare & ensure all end-to-end logistics support are met
    • Registration, attendance, onsite management, post event closure
    • Ensure meeting materials are prepared and provided promptly onsite
    • Ensure event is conducted smoothly and successful as per planned
11. Proficient in all other internal compliance not limiting to
    • Business Quality
    • ISRM
    • DARM
    • Privacy & Data
    • Sample conversion

• Diploma / Degree Holder with minimum 3 years’ experience in marketing and administrative support
• Experienced in event management in Surgery business portfolio (including new product launches)
• Knowledgeable in Surgery portfolio
• Experienced in onsite event support and virtual meetings.
• Excellent organizational and time management skills.
• Strong interpersonal and communication skills
• Proficiency in MS Office and other relevant software.
• Exceptional attention to detail and problem-solving abilities.