Branch Manager

Overview Branch Manager (Investment Brokerage) is responsible for the overall success and smooth operations of a moomoo physical investment store. This leadership role combines strategic business development, operational excellence, and team management to drive customer acquisition, enhance client relationships, and ensure compliance with local financial regulations. As the face of the moomoo brand in-store, the Branch Manager delivers a premium customer experience and expands our offline presence. Responsibilities Business Strategy & KPI Ownership Take full ownership of branch KPIs Drive local business strategy to meet financial, operational, and growth targets Adapt quickly to market conditions and regulatory changes Operations & Compliance Oversee and optimize daily operations, ensuring efficiency and strict compliance with financial industry regulations Improve in-store workflows and service delivery standards Coordinate with legal and compliance teams to ensure branch operations align with internal and regulatory requirements Client Relationship Management Lead the team in building and maintaining strong, trust-based relationships with clients Resolve client issues efficiently with a focus on in-person service excellence Organize client engagement events and investment education sessions to enhance retention and upselling opportunities Team Leadership & Development Recruit, train, and manage high-performing sales and support teams Foster a results-driven and positive workplace culture Design and implement systematic training programs for compliance, product knowledge, and client servicing Performance Monitoring & Analysis Track branch KPIs such as client growth, sales performance, and customer satisfaction Generate actionable insights from performance metrics and market trends Collaborate cross-functionally (marketing, product, tech) to refine go-to-market strategies Marketing & Community Engagement Support and lead in-store promotional events, workshops, and roadshows Partner with marketing teams on brand positioning and customer outreach Represent moomoo in cross-brand collaborations to attract high-net-worth individuals (HNWIs) and strategic partners Requirements 5-8 years of experience in financial services, including retail brokerage, wealth management, or in-store financial sales (highly preferred) Proven experience managing physical store operations and frontline teams Strong leadership skills with the ability to motivate and guide teams toward performance goals Deep understanding of financial markets, trading platforms, and investment products Knowledge of compliance requirements relevant to the country of operation Holds required certifications (RES5, CM-EIP, CM-SIP, M8 and M8A); company sponsorship available to obtain licenses Willingness to work shifts, including weekends and public holidays Experience in high-growth or start-up environments Exposure to global teams and multicultural settings Project management and problem-solving skills; ability to drive cross-departmental initiatives English speaking; fluency in Mandarin is an added advantage Result-oriented, self-motivated, able to work under pressure and be a team player Benefits Be part of a leading digital brokerage firm with growth and career development opportunities Competitive total compensation package Comprehensive insurance coverage for employees and dependents Diverse, team-focused work environment with regular events Business casual dress code And more perks as you progress through the hiring process Other Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Please note that only shortlisted candidates will be contacted. #J-18808-Ljbffr