Senior Client Executive

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The purpose of this role is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Job Description Key responsibilities and accountabilities

• Manage day-to-day client interaction
• Manage expectations of clients and deliverables
• Advise clients on best ways to integrate media into their advertising and marketing programs
• Assist Director in growing business opportunities within current clients
• Keep up with the latest trends in media
• May be responsible for informing team/client of new opportunities or issues
• Participate and lead, if appropriate, face-to-face client and vendor meetings
• Build positive relationships with internal and external teams
• Assess problems and concerns in a systematic, logical and rational manner
• Proactively resolve issues, know when to and to whom to escalate
• Provide guidance to team members and nurture/promote team environment
• May be responsible for constructing and delivering accurate, honest and timely performance management documents
• Capable of managing multiple deliverables and ability to seamlessly transition among them in a timely and efficient manner

Communications Skills

• Expresses oneself clearly and concisely in oral communications in English
• Writes in a clear, compelling and concise manner
• Organizes ideas and information logically and sequentially
• Assists in the development of media/digital presentations and tactical POVs, as needed
• Develop client reports that are clear, compelling and persuasive
• Ensure key information is provided to team regarding client issues, internal agency issues, changes in account status, etc.

Media Skills

• Knowledge of local media, digital, SEM and social landscape and consistently keeps up to new digital trends
• Knowledge of digital tools (LinkedIn, DV360, Google AdWords, Meta, etc.)
• Ability to understand and analyze digital data, review reports and set benchmarks
• Ability to devise digital solutions as part of overall media strategies for clients
• Support media and digital training for the team as necessary

Account Management Skills

• Able to guide and supervise planners to create and maintain media plan flowcharts and media buy authorizations based on clients' various initiatives
• Able to guide and supervise implementation and operational aspects of the business including digital ad serving, digital operations, finance operations and traditional media buying operations
• Able to coordinate with team, vendors, operation and external parties and deliver timely results

Qualifications

• University graduate
• Minimum 2 to 3 years of media planning/digital experience
• Thrives in a fast-paced, constantly changing environment; can adapt plans due to changes in client objectives, priorities or budgets while minimizing impact on project momentum
• Strong analytical skills, ability to relate results to client business objectives
• Balanced ability to perform analytically and creatively
• Media vendor negotiation experience
• Digital implementation experience
• Well organized multi-tasker able to work independently
• Good English and interpersonal communication; secondary language skills a plus
• Good team player
• Detail-minded and able to work under pressure
• Ability to work with numbers, meticulous work
• Comfortable to work with Microsoft Office suite such as PowerPoint and Excel

Location

Singapore

Brand

Carat

Time Type

Full time

Contract Type

Permanent

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Advertising Services

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