
Operations Specialist
3 weeks ago
The Operations Specialist - Customer Escalation Handling handles and resolves escalated operational issues from the CS (Customer Service) call center that cannot be resolved at the frontline. This role requires a detailed understanding of our logistics processes—from pickup, sorting, and delivery to returns management, service point, and locker operations. The ideal candidate will collaborate with Operations, Business Development, and Customer Service teams to ensure timely resolution and continuous improvement of our service standards.
Responsibilities- Investigate and resolve escalated inquiries or complaints from both sellers and buyers, ensuring prompt and thorough resolution.
- Serve as the main point of contact for complex issues that cannot be resolved at the call center level.
- Coordinate with the Operations team to troubleshoot and rectify delivery or pickup delays, route discrepancies, and other logistics issues.
- Collaborate with the Business Development team to address seller-related challenges and ensure alignment with partnership agreements.
- Work closely with the Customer Service team to provide guidance on common pain points and streamline escalation processes.
- Identify potential areas for improvement and recommend changes to SOPs, training materials, or workflows to reduce future escalations.
- Analyze trends in feedback and complaints to propose preventive solutions and enhance overall customer experience.
- Document and track escalations, resolutions, and follow-up actions in internal systems.
- Generate regular reports on customer issues, resolution times, and emerging problem areas for management review.
- Ensure a high level of empathy and professionalism in handling customer issues, balancing business and customer needs.
- Proactively seek feedback from customers (internal or external) to improve communication and service delivery.
- Diploma or Bachelor’s Degree in logistics, business administration, or a related field.
- Working experience in logistics, customer service, or a related area is advantageous.
- Proficiency in MS Excel, with strong numerical skills to analyze trends and data effectively.
- Excellent organizational and time management abilities, with the capacity to work efficiently under pressure.
- Strong communication and interpersonal skills, with the ability to multitask and maintain accuracy in a fast-paced environment.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Internet Marketplace Platforms and Technology; Information and Internet
-
Specialist, IT Operations
3 weeks ago
Singapur, Singapore Nanyang Technological University Singapore Full timeJoin to apply for the Specialist, IT Operations role at Nanyang Technological University Singapore 5 days ago Be among the first 25 applicants Join to apply for the Specialist, IT Operations role at Nanyang Technological University Singapore Get AI-powered advice on this job and more exclusive features. NTU is a world-class research-intensive university...
-
Revenue Operations Specialist
3 weeks ago
Singapur, Singapore Prezent.ai Full timeoperations-specialist-jobs-in-all-india, all-india Sort Location Experience Employment 11,853Operations Specialist Jobs nearby All india Toggle to save search 10 - 22 LPA Pune +3lan,lead, network Find Your perfect JobSign-in & Get noticed by top recruiters and get hired fast Operations Research Engineer CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED 6 to 11...
-
Clinical Operations Coordinator
1 week ago
Singapur, Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full timeAbout the Team Our General Health Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere’s medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical...
-
People Operations Specialist
3 weeks ago
Singapur, Singapore RAY NOYA Pvt Ltd. Full timePeople Operations Specialist at RAY NOYA Pvt Ltd Location: Mohali As a People Operations Specialist, you will play a crucial role in attracting, sourcing, and hiring top talent for our organization. Your primary responsibilities will include ensuring the smooth functioning of the recruitment process and providing daily support for HR operations. ...
-
Travel Operations Specialist
3 weeks ago
Singapur, Singapore Canonical Full timeJoin to apply for the Travel Operations Specialist role at Canonical Join to apply for the Travel Operations Specialist role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is...
-
Operations Specialist
3 weeks ago
Singapur, Singapore Schroders Full timeJoin to apply for the Operations Specialist - SG - 526 role at Schroders Join to apply for the Operations Specialist - SG - 526 role at Schroders Get AI-powered advice on this job and more exclusive features. Job SummaryThis hire is responsible for coordinating the bank's operational resilience efforts, including the execution of Business Continuity...
-
HR Specialist
3 weeks ago
Singapur, Singapore GenScript Full timeHR Specialist / Senior HR Specialist (Operations) HR Specialist / Senior HR Specialist (Operations) Get AI-powered advice on this job and more exclusive features. About GenScriptGenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the...
-
Trade Operations Specialist
3 weeks ago
Singapur, Singapore Grasshopper Full timeJoin to apply for the Trade Operations Specialist role at Grasshopper Join to apply for the Trade Operations Specialist role at Grasshopper About GrasshopperGrasshopper is a quantitative trading technology provider based in Singapore, and is the holding company of Grasshopper Asset Management. Our state-of-the-art technology, built from the ground up...
-
Trading Operations Lead Specialist
3 weeks ago
Singapur, Singapore MFS Investment Management Full timeJoin to apply for the Trading Operations Lead Specialist role at MFS Investment Management Join to apply for the Trading Operations Lead Specialist role at MFS Investment Management Get AI-powered advice on this job and more exclusive features. At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to...
-
OPERATIONS SPECIALIST
3 weeks ago
Singapur, Singapore Eni Full timeOverview Join to apply for the OPERATIONS SPECIALIST role at Eni . Job title: OPERATIONS SPECIALIST Location: Singapore Job reference #: 31131 Contract type: Permanent Language requirements: Proficient in English At Eni , we are looking for an Operations Specialist to join Eni Trade & Biofuels (ETB) in Singapore . As a member of the Operations team,...