AIML - Data Operations Senior Team Lead (Singapore)
3 weeks ago
AIML - Data Operations Senior Team Lead (Singapore)
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream bigAre you a leader who advocates for their team? Do you have an interest in strategic planning, program development and forecasting business needs? Our AIML Data Operations team is passionate about technology with a focus on enriching the Siri customer experience. We are seeking a Senior Team Lead who will manage the daily operations of the Annotation team. You will coach, mentor and guide a group of Team Leads to encourage quality, innovation and strong performance from their team of language Annotation Analysts. You will use your analytical mindset, collaborative approach, and personal drive to achieve team performance goals.
DescriptionIn this role, you will be leading day-to-day operations to ensure organizational delivery of quality results. You’ll assist in the development of tools and reports to analyze and run the business, including workflow optimizations, workforce management, and volume predictions. You will help determine staffing requirements and participate in interviewing and hiring. You will effectively lead team performance with a focus on developing managers through one-on-ones, team meetings, coaching sessions and setting expectations.This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Minimum Qualifications- Minimum 8 to 10 years experience in people management, leading teams focused on consumer-facing applications, content or service
- Ability to empower and drive the team’s performance and be accountable for business priorities
- Self-starter with forward thinking capability, strategic vision, and strong executional track record
- Experience defining and analyzing KPI’s, with the ability to identify trends and opportunities for innovation and improvement
- Proven track record of collaborating cross-functionally to drive operational improvements
- Strong interpersonal skills, effective communication skills and the ability to influence and communicate across all levels of the organization
- Management experience in a global organization
- Experience scaling operations in a fast-paced and dynamic environment
- Excellent verbal and written communication skills
- Good analytical skills to use data to optimize the organizational efficiency and drive strategic decision making
- Bachelor’s degree or equivalent experience
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