Technical Support Specialist

2 weeks ago

Singapur, Singapore eTeam Full time

Job Title: Sr. Tech, IT (T2 Level) – IT Support Experience: 3+ Years Role Purpose Provide on-site IT hardware and software support, assisting in the installation, integration, troubleshooting, and maintenance of computing devices to ensure smooth business operations. Key Responsibilities Configure and manage workstations, laptops, and peripherals following defined imaging and deployment processes. Provide daily IT support for desktops, laptops, VOIP phones, and A/V systems. Install and maintain IT hardware and software. Train users on hardware, software, and related systems (one-on-one, small group, ad-hoc). Perform lifecycle upgrades and IT projects as directed. Manage and resolve service requests and incidents within SLA timelines. Troubleshoot and repair Tier 1–3 hardware/software issues. Coordinate with third-party vendors for hardware orders, warranties, and project needs. Maintain accurate IT asset records and manage network port connections. Support mobile and tablet devices for business needs. Required Skills & Experience IT Support: 3+ years of hands‑on IT support experience. Hardware Expertise: VOIP phones, A/V systems, laptops, desktops, peripherals. Software & Systems: Hardware/software installation, Active Directory, VPN, MobilePASS. Microsoft Office Suite: Proficiency in Outlook, Excel, Word, and related tools. Experience with Windows 7, Windows Server 2008/2012. Strong troubleshooting, problem‑solving, and customer service skills. Familiarity with Help Desk ticketing systems and PC imaging tools. Effective cable management and workstation setup skills. Ability to adapt to new technologies quickly. Qualifications High School Diploma or equivalent (Required). Associate’s Degree or Technical Certification in IT (Preferred). CompTIA A+ Certification (Preferred). Additional Information Must adhere to company safety protocols and environmental standards. High level of professionalism in customer and vendor interactions. Ability to work independently and manage multiple priorities. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries IT System Training and Support, IT Services and IT Consulting, and Computer and Network Security #J-18808-Ljbffr

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