Service Designer

4 weeks ago

Singapur, Singapore SCIENTE Full time

Overview

We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.

Responsibilities
  • Develop comprehensive service blueprints mapping guest and employee experiences;
  • Collaborate with operations and IT to design and implement impactful service solutions;
  • Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
  • Build and iterate prototypes to test, refine, and improve service concepts;
  • Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
  • Leverage data and insights to inform design decisions and drive continuous improvement.
Qualifications
  • Mandatory Skill-set
  • Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
  • Hands-on experience in hospitality, retail, or a similar industry, with a strong grasp of operational challenges and opportunities;
  • Proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
  • Strong portfolio showcasing service design expertise and successful projects;
  • Strong analytical and problem-solving abilities to address complex service challenges;
  • Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
  • Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
  • Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
  • Desired Skill-set
  • Passion for user experience and service design with a guest- and employee-centric mindset.
How to Apply

Should you be interested in this career opportunity, please send your updated resume to at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Company and Job Details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Information Technology, Design, and Analyst
  • Industries: IT Services and IT Consulting, Hospitality, and Retail

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