Operation Support Engineer

2 weeks ago

Singapur, Singapore FPT ASIA PACIFIC PTE. LTD. Full time

Key Responsibilities Contribute to implementing data-driven approaches to inform field operations and technical decisions that contribute to providing feedback to project managers and technical leads Accountable for conducting site assessments and technical evaluations to inform operational improvements Contribute to setup and configuration of infrastructure, tools, technical environments, cloud infrastructure, and platform services Contribute to automating field processes through scripting and pipeline development Contribute to identify and assess field operational risks, propose and/or implement mitigation strategies (including safety protocols and incident management processes) Accountable for audit support activities, including extraction of evidence and documentation for compliance requirements Manage and fulfil service requests, assessing technical impact and resource requirements Accountable for provisioning and configuration of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions through Infrastructure as Code (IaC) tools and frameworks Contribute to configuring and managing middleware components within cloud platforms Contribute to developing and maintaining automation scripts for field operations, cloud deployments, and platform configurations Contribute to implementing CI/CD pipelines, eg. SHIP-HATS for field service delivery, infrastructure management, and middleware deployment Accountable for implementing standards through HSS processes and frameworks from Engineering Practices Contribute to deployment and configuration of mandated solutions, including ABLR, CAMS Contribute to ensuring field operations align with security and hosting requirements Contribute to drive client satisfaction and service adoption by engaging customers, collecting feedback, and resolving technical queries to inform service iterations Contribute to compliance monitoring and evidence collection to support audit, regulatory, and requirements Required Qualifications Essential Requirements Preferred Experience Working experience in Managed Services for infrastructure (on-premise/Cloud) 3 to 5 years working experience in BAU field operations including routine maintenance, monitoring, change management, and operational support activities Working experience with managed services delivery models, frameworks, and operational excellence methodologies Working experience with BAU operations including operational reporting, and routine maintenance activities Working experience with managed services commercial models, SLA structures, and performance measurement frameworks Problem-solving abilities and innovative thinking with experience in data-driven decision making Ability to communicate well and technical writing skills to conduct user research Working experience in leading and managing technical teams, eg. field engineers is an advantage Cloud infrastructure and services expertise in AWS, Azure, Google Cloud Working knowledge with infrastructure automation and scripting capabilities (e.g., Terraform, Ansible, Python) Working knowledge with DevOps practices Site Reliability Engineering (SRE) practices and operational excellence methodologies Hands-on SG-TechStack products working experience (StackOps, SHIP-HATS) Ability to gather customer requirements for analysis to contribute to business case development Multi-site field operations experience

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