Training Centre Executive

4 days ago

Singapur, Singapore OOm Singapore Full time

Administrative Business Partner Join our Training Centre to support training operations and learner management. Responsibilities Conduct administrative and operational tasks of the Training Centre. Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly. Manage administrative work such as attendance record keeping, preparation of course materials and course enrollment process. Coordinate and oversee training schedules to ensure adherence to SOPs. Support and contribute to the company's continuous improvement and training programs. Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates. Build and maintain strong relationships with learners to achieve high customer satisfaction. Provide quality customer experience through understanding their queries and needs via email, walk‑in and calls. Ensure that all customer enquiries or feedback are managed, resolved and closed within the agreed timeframe. Facilitate effective learning experiences for participants. Qualifications Possess a Diploma or Degree in any discipline. Customer‑oriented with good interpersonal and communication skills. Motivated team player with a pleasant personality, positive working attitude and determination to learn, achieve and excel. Experience in customer service or contact centre is an added advantage. Good analytical, planning and organisational skills with the ability to work independently. Prepared to work on weekends and/or public holidays, when required. Computer literacy: Excel, PowerPoint, MS Word, Google Docs, Sheets. #J-18808-Ljbffr

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