Customer Service Consultant

22 hours ago


Singapore Private Advertiser Full time

About the role
Join the dynamic customer service team at Beauty One International Pte Ltd as a Customer Service Consultant based in Tiong Bahru, Singapore. In this full-time role, you will be the friendly face and voice of the company, providing exceptional customer support and building lasting relationships with our valued clients.

What you'll be doing

  • Respond to incoming customer inquiries via phone, email, and chat, providing timely and accurate information

  • Process orders, handle returns and exchanges, and resolve any customer concerns or complaints

  • Actively listen to customers, understand their needs, and offer tailored solutions

  • Maintain detailed records and documentation of customer interactions

  • Work closely with the sales and marketing teams to identify opportunities for improving the customer experience

  • Actively participate in team meetings and training sessions to continuously develop your skills

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers

  • Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

  • Previous experience in a customer-facing role, preferably in the retail or e-commerce industry

  • Proficiency in English, with the ability to communicate effectively in this language

  • A team player who is adaptable, reliable, and committed to continuous learning and improvement

What we offer
At Beauty One International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer:

  • Comprehensive health benefits, including medical insurance

  • Opportunities for career development and advancement within the company

  • About us
    Beauty One International Pte Ltd is a leading provider of high-quality beauty and personal care products in the Singapore market. With a focus on innovation, sustainability, and customer satisfaction, we are committed to delivering exceptional products and services that enrich the lives of our customers. Join our growing team and be a part of our exciting journey.

Apply now to become our next Customer Service Consultant

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