Customer Service Representative

1 week ago

Singapore INTEGRATED CONSULTANT AGENCY Full time

**Job description**
- Detect and resolve potential problems arising in the process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.
- Alert appropriate staff on potential problems and coordinates with Sales Manager.
- Update customer file to ensure latest commercial information on hand.
- Be the first contact point for complaints and claims handling process.
- Ensure customer service is delivered accordingly to Guidelines in order to improve commercial position.

**Requirement**
- Ability to work under pressure
- Good administrative and organisational skills, including prioritisation and self-management.
- Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, Emsland’s Germany back office.
- Good written and spoken English. Knowledge of Asian languages is an advantage
- Initiative for problem solving
- Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
- Cultural awareness and sensitivity is required at all times
- Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
- Min 5 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector

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