Senior Service Designer

3 weeks ago

Singapur, Singapore Ming Labs Full time

What you will be doing

Map the Invisible. Design the Unforgettable.

We’re on the hunt for a freelance Senior Service Designer who knows how to make complex services feel effortless — for users and for business. You’ll take the lead on translating messy systems, unclear journeys, and disjointed experiences into something smart, intentional, and beautiful.

Help Us Meet those Crucial Needs of the User.

We don’t need pretty slides. We need someone who can get in the weeds, connect the dots, and co-create with teams that actually ship.

Why This Role Hits Different:

Talk to real humans. Run interviews, surveys, shadowing, and usability tests to uncover what users really need — and what’s not working.

Blueprint the full picture. Map journeys, touchpoints, pain points, and backstage processes — then turn chaos into clarity.

Prototype like a pro. Lead design thinking workshops to explore solutions, build low-fi mocks, and validate what clicks.

Align the room. Facilitate stakeholder sessions, guide business teams, and build alignment across silos.

Set the vision. Develop actionable service strategies and roadmaps that balance user love with business logic.

Follow through. Support implementation with dev teams and iterate based on data and feedback.

Document everything. Create clear, usable artifacts — from journeys to design specs — that keep teams aligned.

You might be a fit if you

Have 5+ years in service design, UX, or product strategy - and know how to navigate big orgs and complex services.

Are fluent in design research , blueprinting, workshop facilitation, and interaction design.

Can think end-to-end , but sweat the details.

Speak business and tech fluently enough to translate between teams.

Are a natural facilitator - calm in chaos, crisp in communication, great at getting everyone on the same page.

Have solid experience with tools like Miro, Figma, Dovetail, Lookback, Adobe CC or similar.

Love solving gnarly problems with creativity, evidence, and empathy .

Are fluent in English - German fluency is highly preferred for upcoming projects.

Are familiar with tools like Miro, Figma (for collab), Keynote/Slides.

You’re independent, fast, and love clarity.

Ideally based in Europe or Asia timezone for real-time collaboration.

For an application to be considered, please submit your CV, a quick intro note , and 2–3 samples of work that show how you think and what you’ve built.

Why MING?

We're a global crew of designers, strategists, and technologists - Berlin to Shanghai.

We work on high-stakes, zero-fluff projects that actually launch.

You are a go-getter, who will get exposure, and provide impact .

Your work will be seen by clients and partners .

MING is an equal opportunity employer. We celebrate diversity and commit to providing an inclusive environment of mutual respect.

What’s next?

Apply for Senior Service Designer (Freelance) (remote)

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