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Director, Customer Success
10 minutes ago
Location: SingaporeReports to: VP, Customer Experience, APAC Are you passionate about driving customer success at scale? We’re looking for a senior leader to own Customer Success across the Greater China, ASEAN and Korea regions. You will be someone who thrives on building strong relationships, delivering measurable business impact, and creating a culture of performance and growth. This role is about more than managing a team. It’s about shaping strategy, influencing outcomes, and ensuring our customers achieve their goals while unlocking new opportunities for growth. What You’ll do:- Lead the Region for Success: Define and execute the Customer Success strategy for Greater China, ASEAN and Korea, aligned with APAC and global priorities and processes. Build and develop a high-performing team of Customer Success Professionals, fostering diversity, inclusion, and continuous learning. Drive Customer Impact: Accelerate consumption and adoption of our solutions across customer accounts. Identify and execute growth opportunities in partnership with Customers, Sales and partner team Ensure renewals and upsells are predictable and seamless. Partner with Sales, Support, and Professional Services to deliver unified customer experience. Influence stakeholders and champion initiatives that accelerate customer success. Focus on Performance: Own KPIs around consumption, retention, and expansion. Implement best practices for account health and renewal forecasting. Drive continuous improvement and operational excellence. What Success Looks Like Increased product adoption and consumption across Greater China, ASEAN and Korea accounts. Strong renewal rates and predictable growth opportunitiesli> A high performing engaged team delivering exceptional customer outcomes. Why This Role Matters This is a pivotal role for us. You’ll shape how we engage with customers in Greater China, ASEAN and Korea, build a strong culture of performance and growth, and make a real impact on our business. What will help you succeed Experience: 10+ years in Customer Success or similar roles, with at least 5 years leading regional teams. Proven success driving business impact in Greater China, ASEAN and Korea markets. Skills: Strong leadership and team-building experience. Excellent collaboration skills with Sales and cross-functional teams. Strategic mindset with a focus on execution and measurable outcomes. Bonus Points: Deep understanding of SaaS and customer lifecycle management. Comfortable working in a fast-paced, dynamic environment. #J-18808-Ljbffr
