
IVD Support Engineers
4 weeks ago
Overview
Candidate will be the technical product specialist for specific models of Sysmex products for Asia Pacific region as well as local market (Singapore Market). The candidate will function as 2nd or 3rd level technical support member in both Asia Pacific region and Singapore market. The candidate will be the primary technical trainer for the products of responsibility or as assigned.
Responsibilities- Conducting Training within Sysmex Asia Pacific office or overseas for affiliates and business partners’ technical support team.
- Preparation/update of training materials and technical documents for assigned products.
- 2nd level/3rd level technical support in the Asia Pacific region and local market (Singapore).
- Able to support local (Singapore market) if needed.
- Guiding and mentoring new engineers.
- Be the key contact person for products of responsibility between Sysmex, its headquarter in Japan and OEM vendors on technical matters.
- Creating actions/ideas for continuous improvement of affiliates and business partners’ support team competencies.
- ITE or equivalent in Biomedical / Mechatronic / Electronics Engineering.
- 2-5 years working experience preferably in medical devices or IVD market.
- Have field service support experience locally and overseas.
- Microsoft Office, customer focused.
- Competence in interactive communication, problem solving, and decision making with the ability to successfully handle customer issues and verbally describe in a logical manner.
- Maintains at all times the highest standards of professional and personal conduct when interacting with internal and external customers.
- Good and fluent in both written and oral communication skills in English, including presentation experience to large and diverse audiences.
- Travel requirement: 20% or less.
- Entry level
- Full-time
- Engineering, Customer Service, and Training
- Medical Equipment Manufacturing, Hospitals and Health Care, and Biotechnology Research
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