Senior Systems Consultant

3 days ago

Singapur, Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

Respond and resolve user queries efficiently with a service mindset, providing both technical and non-technical support for Singapore Branch users, ensuring clear, concise, and professional communication with users, technical teams, and senior management. Contribute to the development and implementation of Help Desk policies, procedures, and maintain detailed user request logs while creating comprehensive reports for stakeholders. Maintain the knowledge base/FAQ to reduce dependency on L2 and L3 support teams, and introduce processes to consolidate and manage all service requests flowing to the IT department. Support day-1 post-critical project cutovers as part of the Command Center team, acting as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go-Live periods. Maintain IT devices (iPads, Desktops, VDIs) and implement processes for comprehensive tracking and reporting, while possessing overall knowledge of IT infrastructure and networking devices in a financial institution. Qualifications Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related fields, with 5–8 years of IT experience, ideally within the financial services sector (preferably within the financial services industry). ITIL Foundation Certification, Microsoft Certified, CompTIA A+. Bilingual in English and Japanese, with strong communication skills in both languages, as the position required to coordinate with English and Japanese speaking associates. Japanese proficiency (JLPT N1/N2) is a plus. Familiarity with the MAS technology risk management framework and a comprehensive understanding of IT infrastructure within financial institutions. Solid knowledge of IT service management principles (ITIL certification preferred). Experience with IT service management platforms (e.g., ServiceNow, Jira). Strong customer service skills, excellent problem-solving abilities, and a proven track record of working effectively under pressure. Proven ability to collaborate across departments and with external providers to creatively solve complex issues. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr

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