Service Operations Executive

Overview

About Us

At Clixer, we’re transforming network infrastructure for the hyper-connected world. With the rise of connected devices, cloud computing, and data-heavy applications, networks face unprecedented demands—and our innovative monitoring and packet broker technology meets them head-on. We empower businesses to simplify complexity, enhance security, and maximise ROI, offering real-time visibility and high-performance scalability. Join our team of forward-thinking professionals who are passionate about making networks smarter, faster, and more resilient and help shape the future of connectivity.

Our Culture

At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success.

You are an operations-focused professional who thrives in dynamic, fast-paced environments. With a strong sense of ownership and eye for detail, you are the calm amidst the chaos—someone who can juggle multiple projects, resolve service issues, and keep teams aligned and customers informed. You understand that smooth operations and reliable service delivery are the backbone of an excellent client experience.

You take pride in being organised, resourceful, and proactive. Whether it's coordinating schedules, resolving service issues, maintaining documentation, or improving internal workflows, you bring precision and accountability to everything you do. You value collaboration and clear communication, and you're driven to make a meaningful impact behind the scenes.

As a Technical Services Coordinator , you will play a pivotal role in supporting the end-to-end operations of Clixer’s Client Solutions Delivery team. This team is responsible for both project implementation and ongoing customer success after implementation, and you will act as the operational glue that ensures everything runs smoothly.

In this role, you will :

• Manage incoming service requests and monitor progress against SLAs

• Maintain documentation, service records, and internal reports with high accuracy

• Track inventory, equipment, and logistics for project readiness

• Facilitate communication across technical, customer success, and sales teams

• Recommend and implement workflow improvements for better efficiency and compliance

You will be working closely with engineers, project leads, and customer stakeholders to ensure on-time delivery and operational excellence. This is a hands-on role for someone who wants to be at the heart of service execution, with a strong focus on precision, planning, and people coordination.

• Diploma or Degree in Engineering, IT, Operations Management, or related field

• Minimum 2–3 years of experience in technical support, project coordination, service operations, or logistics coordination

• Exposure to a technology-driven or service delivery environment preferred

• Ability to track multiple projects and ensure timelines are met

• Skilled in executing and refining standard operating processes

• Basic understanding of IT or technical service workflows

• Focused on responsiveness, service recovery, and satisfaction

• Strong ability to maintain accurate records and reports

• Able to coordinate and facilitate between technical and non-technical teams

• Proactive in identifying issues and driving resolution

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

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